Joshua Cruz

● Resolved customer complaints by delivering timely and effective solutions.
● Assisted customers with inquiries through phone and online support channels.
● Educated customers on product features and services to enhance overall
satisfaction.
● Collaborated with team members to optimize service delivery processes.
● Maintained up-to-date knowledge of company policies for accurate information
sharing.
● Managed high-volume calls efficiently while adhering to quality service
standards.

● Resolved customer complaints by delivering timely and effective solutions, providing exceptional customer service.
● Assisted customers with inquiries regarding health insurance benefits.
● Maintained current knowledge of company policies for accurate information
sharing.
● Handled high-volume calls efficiently while upholding quality service standards.

● Oversaw general project details in the film studio.
● Reported directly to the CEO regarding current progress and upcoming issues.
● Hand on hand present during all filming hours to assist crew in labor and
technical backup.
● Assisted in interaction with visitors as needed.
● Assisted with Spanish interpretation both in person and through text with
talent/actors and visitors.

Analyzed and resolved complaints from Medicare Advantage plan members
efficiently, providing exceptional customer service.
● Collaborated with cross-functional teams to improve project communication and
efficiency.
● Ensured compliance with internal processes and Medicare regulations by
adhering to timelines.
● Provided timely solutions to customer complaints, enhancing overall satisfaction.
● Maintained up-to-date knowledge of company policies for accurate information
dissemination.

• ● Facilitated communication between medical staff and Spanish-speaking patients
  to improve care outcomes.
  ● Collaborated with multidisciplinary teams to enhance patient understanding and
  overall experience.
  ● Assisted healthcare providers in navigating cultural nuances impacting patient
  care.
  ● Ensured confidentiality of patient information throughout interpretation
  processes and per HIPAA regulations.
  ● Worked with physicians to guarantee accurate communication during patient
  examinations.
  ● Maintained strict adherence to confidentiality protocols concerning sensitive
  patient data.
  ● Supported healthcare teams in delivering culturally competent care through
  effective communication.