Joshua Cruz

• - Facilitated communication between medical staff and Spanish-speaking patients to ensure understanding.
• - Assisted healthcare providers by highlighting cultural nuances impacting patient care.
• - Collaborated with multidisciplinary teams to improve patient experience and comprehension.
• - Safeguarded patient information confidentiality during interpretation, adhering to HIPAA regulations.
• - Provided interpretation services across various settings, including inpatient and outpatient environments.
• - Translated documents, ensuring accuracy and adherence to proper terminology standards.
• - Reviewed translations for clarity and consistency in messaging.

Analyzed and resolved complaints from Medicare Advantage plan members efficiently.

• Collaborated with cross-functional teams to improve project communication and efficiency.

Ensured compliance with internal processes and Medicare regulations by adhering to timelines.

• Provided timely solutions to customer complaints, enhancing overall satisfaction.
• Worked with team members to refine service delivery processes systematically.
• Maintained up-to-date knowledge of company policies for accurate information dissemination.

• Resolved customer complaints by delivering timely and effective solutions.
• Assisted customers with inquiries regarding health insurance benefits.
• Maintained current knowledge of company policies for accurate information sharing.
• Handled high-volume calls efficiently while upholding quality service standards.
• Collaborated with team members to enhance service delivery processes.
• Provided exceptional customer service to address issues promptly.

• Resolved customer complaints by delivering timely and effective solutions.
• Assisted customers with inquiries through phone and online support channels.
• Educated customers on product features and services to enhance overall satisfaction.
• Collaborated with team members to optimize service delivery processes.
• Maintained up-to-date knowledge of company policies for accurate information sharing.
• Managed high-volume calls efficiently while adhering to quality service standards.

• Facilitated communication between medical staff and Spanish-speaking patients to improve care outcomes.
• Collaborated with multidisciplinary teams to enhance patient understanding and overall experience.
• Assisted healthcare providers in navigating cultural nuances impacting patient care.
• Ensured confidentiality of patient information throughout interpretation processes and per HIPAA regulations.
• Worked with physicians to guarantee accurate communication during patient examinations.
• Streamlined interactions among medical staff and patients to foster effective dialogue.
• Maintained strict adherence to confidentiality protocols concerning sensitive patient data.
• Supported healthcare teams in delivering culturally competent care through effective communication.