As a professional, I am committed to achieving exceptional results and contributing to the growth of the company. My goal is to utilize my knowledge and skills to drive the organization's success and develop my professional career.
Overview
1
1
year of professional experience
Work History
Training Coordinator
The Condado Collection
Condado, San Juan P.R. |, La Concha, Condado Vanderbilt and Ocean Club
08.2023 - Current
Monitored success and progress of employees and provided additional assistance in areas requiring improvement.
Investigated needs of and threats to organisations in various industries.
Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
Planned training schedules, prepared materials and booked necessary rooms and facilities.
Managing benefit activities.
Analysed training requirements at individual, team and organisational level.
Implementing training on updated laws.
Talent Acquisition Specialist
Temporary Professional Services-TPIS
San Juan, P.R. | 2021- 2023
Recruiter
Identifying potential candidates for different companies
Managing a recruitment portfolio for educational, banking, healthcare, insurance, federal, and other industries
Conducting phone, virtual and in-person interviews
Handling end-to-end hiring processes
Personnel management and disciplinary actions
Identifying potential needs of companies
Administrative work
Marketing
Planning and coordinating participation in job fairs
Identifying potential companies to offer services
Managing social media accounts
Assistant Manager
JC Barber & Beauty Distributor
San Sebastian, P.R. | 2020-2021
Inventory management
Social media management
Knowledge in Quickbooks
Management cash statements
Built customer relationships with consultative sales approach.
Created digital file classification system for company-wide use.
Customer Service Representative - Call Center
Commsense
Aguadilla, P.R. | 2018-2020
Handling high volume of calls
Representative for campaigns such as St. Jude Children Research Hospital, Shrinners, ComCast, Smile, Fraud Department, among others
Computer systems management
Customer service and sales promotion
Education
MBA - Project Management
Ana G. Mendez
Online
06.2024
BBA - Human Resources And Marketing
Business Administration
University Of Puerto Rico At Aguadilla
2021
Skills
Intermediate English
Problem-solving and group management
Knowledge in computer programs (Microsoft, PowerPoint, Word, Excel, Shopify, ADP)
Ability to manage/plan
Teamwork skills
Initiative
Human Resources management
Sales and customer service management
Timeline
Training Coordinator
The Condado Collection
08.2023 - Current
Talent Acquisition Specialist
Temporary Professional Services-TPIS
Assistant Manager
JC Barber & Beauty Distributor
Customer Service Representative - Call Center
Commsense
MBA - Project Management
Ana G. Mendez
BBA - Human Resources And Marketing
Business Administration
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