Andrés Mata
Orlando,FL
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
wawa
01.2022 - 01.2023
- Lead work teams and supervise operations
- Create weekly and monthly results reports
- Drive sales and execute them through company guidelines
- Implement strategies that allow improving the quality, productivity and performance of user service, consistent with the company's guidelines and direction of the area.
- Supervise the achievement of the KPI's defined for the area.
Customer Support Supervisor
Pide Yummy S.A
01.2021 - 01.2022
- Lead work teams and supervise operations
- Create weekly and monthly results reports
- Drive sales and execute them through company guidelines
- Implement strategies that allow improving the quality, productivity and performance of user service, consistent with the company's guidelines and direction of the area.
- Supervise the achievement of the KPI's defined for the area.
Marketing Analyst
Cibermatics, S.A DE C.V.
01.2020 - 01.2021
- Competition Analysis
- Gathering information about potential leads
- Lead Tracking
- Management of CRM Hubspot
- Management of potential client portfolio.
Sales Supervisor
wawa
- Capture potential clients aligned with the company objective
- Personnel management and problem resolution
- Boost sales through digital channels
- Sales execution tracking
- Achievements: achieve the highest number of new long tail and mid market clients in the month
- Management of management indicators
- Generation of strategies and optimization of the sales process
- Establish a visit schedule.
Education
Higher Technician in Business Administration -
National Experimental University of Greater Caraca
12.2018
Skills
- Personnel Management
- Weekly planning and organization of strategies to optimize service attention
- Receive and process orders, requests and claims
- Create weekly and monthly results reports
- Persuasion
- Windows management (Word and Excell intermediate)
- intermediate English
- CRM Hubspot, odoo
- Planning and productivity
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Customer Service Coordinator
wawa
01.2022 - 01.2023
Customer Support Supervisor
Pide Yummy S.A
01.2021 - 01.2022
Marketing Analyst
Cibermatics, S.A DE C.V.
01.2020 - 01.2021
Sales Supervisor
wawa
Higher Technician in Business Administration -
National Experimental University of Greater Caraca