Valeria Y. Rivera Santarriaga
Balch Springs,TX
Summary
Entry-level Manicurist enthusiastic about building career in industry. Flexible, adaptable and outgoing. Creative skills in nail art and nail enhancements. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Overview
7
7
years of professional experience
Work History
Help Desk
Mesquite ISD
05.2023 - Current
- Create work orders for computer issues
- Walk user through series of steps to determine problem and implement likely solution.
- Respond to customer inquiries and provided technical assistance over phone and in person.
- Translate documents from English to Spanish.
Substitute Teacher
Mesquite ISD
02.2022 - Current
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Organize and clean teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Collaborate with other educators to plan and review instruction.
- Become familiar with emergency protocols
Customer Service Representative
Best Buy
07.2019 - 06.2021
- I interacted with customers to gain long-term customer loyalty
- I provided assistance with maintaining customer records and accounts
- Received and resolved, within established guidelines, customer questions and concerns
- Reviewed support requests and clarify customer complaints
- Provided customers with reliable information regarding product specifications and pricing
- Informed/sold products and available plans
- Maintained a clean work area
Cashier
Jack in the Box
05.2016 - 09.2016
- Performed various maintenance duties including cleaning restrooms and trash removal
- Received payment for parts being purchased and issued the correct change
- Replenished condiments, beverages and general supplies while maintaining the service area clean
- Maintained correct flow of order at the drive-thru window
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
Education
Texas Manicurist License -
Sol Nail Academy
2023
Associate of Arts - Early Childhood Education
Dallas College
2021
High School Diploma -
West Mesquite High School
2019
Skills
- Listening and communication skills
- Problem solving
- Decision making
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk
Mesquite ISD
05.2023 - Current
Substitute Teacher
Mesquite ISD
02.2022 - Current
Customer Service Representative
Best Buy
07.2019 - 06.2021
Cashier
Jack in the Box
05.2016 - 09.2016
Texas Manicurist License -
Sol Nail Academy
Associate of Arts - Early Childhood Education
Dallas College
High School Diploma -
West Mesquite High School
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