Valerie Abellard-Lewis
Brockton,MA
Summary
Detail-oriented Appointment Coordinator skilled in clinic scheduling and patient flow management. Resolves conflicts and optimizes calendars to enhance patient adherence through effective communication. Manages electronic records to support efficient operations and deliver exceptional customer support.
Overview
1
1
Language
18
18
years of professional experience
Work History
Appointment Coordinator
University orthopedics
Mansfield, Massachusetts
10.2023 - 10.2025
- Coordinated physician, nursing, and surgical team schedules, adapting to daily appointment changes to optimize patient flow.
- Scheduled orthopedic appointments, surgeries, and follow-up visits using clinic scheduling systems.
- Resolved scheduling conflicts and adjusted calendars for provider availability.
- Sent appointment reminders and followed up on missed visits to promote continuity of care and improve patient adherence.
- Answered patient calls, providing clear explanations of visit details, preparation steps, and office policies to enhance patient understanding.
- Reviewed patient insurance referrals and authorization requirements for orthopedic services.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
Pharmacy technician
Apothecare pharmacy
Brockton , MA
04.2023 - 07.2023
- Processed prescription orders for Apothecare pharmacy patients
- Entered patient and insurance data into pharmacy system
- Reviewed refill requests and clarified prescription details
- Assisted customers with pickup questions and service needs
- Handled phone calls from prescribers, insurers, and patients in a professional manner from prescribers, insurers, and patients
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
ASMT/Customer Service
Walgreen Pharmacy
Norwood, MA
06.2007 - 09.2022
- Delivered personalized customer service, assisting guests with purchasing decisions to enhance the shopping experience.
- Supervised store staff, ensuring effective operations and customer satisfaction.
- Managed daily cash functions, ensuring accuracy and efficiency in transactions.
- Processed and filled prescriptions accurately in pharmacy
- Completed pharmacy technician training program to obtain license
Stylist
Drybar Holdings Llc
Chestnut Hill, MA
09.2017 - 03.2018
- Consulted guests on Drybar salon styles and personalized blowout preferences.
- Created smooth blowouts with round brushes, dryers, and finishing techniques.
- Washed and styled hair to enhance client satisfaction and overall appearance.
- Shampooed and prepared hair for styling services using salon-approved products.
- Greeted clients for one-on-one consultations to assess their styling needs.
Hair Assistant/Stylist
Liz Hair Care
Roxbury, MA
10.2017 - 02.2018
- Washed and styled clients' hair, including blow drying and color application, to achieve desired looks.
- Educated clients on hair care techniques and products for improved hair health.
- Delivered expert product knowledge to enhance client satisfaction and informed choices.
Medical Assistant Extern
VA hospital
Jamaica Plain, MA
03.2011 - 01.2012
- Collected patient histories, vitals, and current complaints to support accurate diagnosis and treatment.
- Recorded and monitored pulse oximetry readings to assess patient respiratory status.
- Collected and restocked medical supplies across all units to ensure operational readiness.
Education
Cosmetologist - Cosmetology
Empire Beauty School
Boston, MA03-2017
Certificate - Brighton Medical Assistant
Everest Institute
Brighton, MA01-2012
High School Diploma -
Brighton High School
Brighton, MA01-2009
Skills
- Clinic scheduling
- Patient Flow Management
- Appointment oversight
- Insurance verification
- Referral processing
- Electronic records
- Appointment confirmation
- Scheduling proficiency
- Calendar coordination
- Cash management
- POS systems knowledge
- Records management
- Microsoft Office Suite
- Ability To Multitask
- Customer support
- Effective communication
- Phone triage
- Calendar coordination
- Workflow optimization
- Appointment confirmation
Languages
Haitian Creole
Native/ Bilingual
Timeline
Appointment Coordinator
University orthopedics
10.2023 - 10.2025
Pharmacy technician
Apothecare pharmacy
04.2023 - 07.2023
Hair Assistant/Stylist
Liz Hair Care
10.2017 - 02.2018
Stylist
Drybar Holdings Llc
09.2017 - 03.2018
Medical Assistant Extern
VA hospital
03.2011 - 01.2012
ASMT/Customer Service
Walgreen Pharmacy
06.2007 - 09.2022
Cosmetologist - Cosmetology
Empire Beauty School
Certificate - Brighton Medical Assistant
Everest Institute
High School Diploma -
Brighton High School