Marisa Ayala
Salem
Summary
Organized Appointment Coordinator known for maintaining high productivity and efficiently completing tasks. Skilled in schedule management, customer service, and communication technology. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Appointment Coordinator
Medical Center Eye Clinic
Salem
03.2023 - Current
- Scheduled patient appointments using electronic health record system.
- Verified insurance information and collected necessary documentation.
- Maintained accurate appointment records and updated patient information.
- Communicated effectively with patients regarding appointment reminders and changes.
- Assisted in training new staff on scheduling procedures and systems.
- Collaborated with team members to improve scheduling efficiency and accuracy.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Responded promptly to any changes or cancellations of existing appointments.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Collaborated with clinical teams in order to provide timely access for new referrals.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Contacted referring physicians offices as needed to obtain additional information about referred patients' needs.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
Receptionist
Willamette Valley Foot and Ankle Center
McMinnville
03.2017 - 08.2021
- Greeted patients and visitors warmly upon arrival at the foot and ankle clinic.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Organized office supplies and maintained a clean reception area for a welcoming environment.
- Collaborated with medical staff to coordinate patient care and follow-up appointments effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
Newberg High School
Newberg, OR06-2014
Skills
- Appointment scheduling
- Insurance verification
- Customer relationship management
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Outbound calling
- Client relationship building
- Appointment confirmation
- Calendar scheduling
- Documentation
- Workflow management
- Call center experience
- Appointment setting
- Appointment management
- Inbound calling
- Data entry
- Schedule verification
- Production scheduling
- Patient scheduling
Timeline
Appointment Coordinator
Medical Center Eye Clinic
03.2023 - Current
Receptionist
Willamette Valley Foot and Ankle Center
03.2017 - 08.2021
High School Diploma -
Newberg High School