Chelsea Monaé Thomas
Fort Myers,FL
Summary
Seasoned Appointment Coordinator with experience in managing and scheduling appointments in fast-paced environments. Possess strong organizational skills, adept at multitasking and prioritizing tasks while maintaining high levels of customer service. Demonstrated ability to streamline processes, improving efficiency and productivity in previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Appointment Coordinator
Re-Bath Atlanta
Marietta, Georgia
10.2024 - 02.2025
- Responded promptly to any changes or cancellations of existing appointments.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Confirmed with customers about appointments and rescheduled missed appointments.
Unit Secretary
Gulf Coast Medical Center
Fort Myers, FL
10.2023 - 08.2024
- Managed front desk operations, including patient check-ins and appointment scheduling
- Handled confidential patient records, ensuring compliance with HIPAA standards
- Coordinated with medical staff to ensure timely communication and patient care
- Processed insurance information and obtained necessary pre-approvals for procedures
- Answered phones, directed calls, and provided information as needed
Customer Service Representative
Health Park Commons Outpatient Center
Fort Myers, FL
08.2018 - 10.2023
- Provided excellent customer service, answering patient inquiries and resolving issues
- Assisted with scheduling appointments and managing office supplies
- Maintained accurate records of patient interactions and ensured follow-up when necessary
Education
Bachelor of Arts - Theatre Performance
Florida Atlantic University
Boca Raton, FL12.2022
Skills
- Patient scheduling and registration
- Medical record management
- Insurance verification and authorizations
- HIPAA compliance
- Multiline phone system handling
- Office supply management
- Strong verbal and written communication
- Proficient in MS Office Suite and EMR systems
- Appointment scheduling
- Teleconference arrangements
- Healthcare industry
- Activity coordination
- Client relations management
- Appointment management
- Inbound calling
- Calendar management
- Scheduling expertise
- CRM software
- Record preparation
- Appointment setting
- Calendar maintenance
- Professional telephone demeanor
- Appointment confirmation
- Follow-up skills
- Order tracking
- Patient confidentiality
- Virtual assistance
- Email management
- Referral management
- Excellent phone etiquette
- Strong organization
- Data entry expertise
- Documentation
- Call routing
- Outbound calling
- Call center experience
- Calendar scheduling
Certification
- HIPAA Compliance Certification
- First Aid/CPR
References
Available upon request.
Timeline
Appointment Coordinator
Re-Bath Atlanta
10.2024 - 02.2025
Unit Secretary
Gulf Coast Medical Center
10.2023 - 08.2024
Customer Service Representative
Health Park Commons Outpatient Center
08.2018 - 10.2023
Bachelor of Arts - Theatre Performance
Florida Atlantic University