VALERIE ACOSTA
Gardena,CA
Summary
Operations Manager/Dental Biller with over 10 years' experience in developing, implementing and managing high value business programs and 20 years in the Dental Field overall. Detail-oriented and results focused with strengths in Benefit Coordination, Billing PPO and some HMO /Medi-cal and day to day operations. Seeking a management/billing position in a professional and productive environment.
Overview
21
21
years of professional experience
Work History
Operations Manager/Dental Biller
Ahn Dental Specialists
11.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked trends and suggested enhancements to both challenge and refine company's production
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Operations Manager
Green Dental & Orthodontics
03.2015 - Current
- Day to Day Operations including Daily Report/Collections,Benefit Coordinating, Staff Management ,Patient Management, Reviewing
- Monthly Reports - Executive, A/R , Credit Balance, Missed Appointments, Recall and Marketing Production/Daily Close Out
Dental Assistant/ Insurance Biller / Assistant Manager
Southbay Dentistry & Orthodontics
10.2005 - 02.2015
- Started as Dental assistant and Included assisting in Four Handed Dentistry- Cosmetic Dentistry(Veneers and Lumineers) all general procedures including Fillings (composite and Amalgam) Crown/Bridge preparations/Seats, Making Temporaries (Anterior and Posterior) Alginate impressions for Dentures, Partials, Occlusal Guards and Study Models, Radiographs and Sterilization
- Specialty Dentistry - Orthodontics,Endodontics, Periodontics, and Oral Surgery
- Insurance Biller- All Insurance billing including paper claims, E-Claim With Attachments (PPO,HMO,Medi-cal) Claim Tracers, A/R reports Posting insurance checks and patient payments
- Assistant Manager -Managing all front office staff, Billing ,Posting Production/Close Out , Collecting Payments , Posting insurance checks and some Treatment Coordinating, acting manager in lieu of Operations Manager
Dental Assistant
Hawthorne Family Dental
02.2005 - 10.2005
- Included assisting in Four Handed Dentistry all general procedures including Fillings (composite and Amalgam) Crown/Bridge/Veneers preparations/Final Impressions/Seats, Making Temporaries (Anterior and Posterior) Alginate impressions for Dentures, Partials, Occlusal Guards and Study Models, Limited Orthodontic Assisting , Radio graphs and Sterilization
Dental assistant
Village Family Dental
06.2004 - 02.2005
- Included assisting in Four Handed Dentistry all general procedures including Fillings (composite and Amalgam) Crown/Bridge preparations/Seats, Making Temporaries (Anterior and Posterior) Alginate impressions for Dentures, Partials, Occlusal Guards and Study Models, Radiographs and Sterilization
Education
High School Diploma - General Education
Gardena High School
Gardena, CA01.2001
D.A. Certificate and X-Ray License - Dental Assistant
Bryman College
Gardena, CA01.2004
Skills
- Operations experience including but not limited to Day to day functions -Daily Funding Report, Strategic planning Sales/Billing, Staff management and Scheduling Management Knowledge of Practice Softwares-Computer Age Dentist, Practice Works and QSI, Eaglesoft and Dentrix Ascend
- Benefit Coordinator experience with dental Finance companies, Carecredit,Lending Club, Citi Health Card and Medical Financing
- Insurance Billing-PPO/HMO/Medi-cal
- Scheduling proficiency including Specialty/General and Recall
- Analytical problem solving-Includes all Complaints/Issues a dental Office may experience
- Staff development expertise-Motivation towards office goals Cross Training staff to cut cost,etc
- Market research proficiency - Experience in marketing events, Marketing on Social Media, Yelp and Goggle and patient Mailers
- Report generation including A/R , Scheduling, Treatment Up FollowPatient Mailers
- Problem-solving
- Team leadership
- Customer service
Timeline
Operations Manager/Dental Biller
Ahn Dental Specialists
11.2017 - Current
Operations Manager
Green Dental & Orthodontics
03.2015 - Current
Dental Assistant/ Insurance Biller / Assistant Manager
Southbay Dentistry & Orthodontics
10.2005 - 02.2015
Dental Assistant
Hawthorne Family Dental
02.2005 - 10.2005
Dental assistant
Village Family Dental
06.2004 - 02.2005
D.A. Certificate and X-Ray License - Dental Assistant
Bryman College
High School Diploma - General Education
Gardena High School
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