Valerie Addison
El Cajon,CA
Summary
Compassionate Behavioral Health Technician recognized for high productivity and efficient completion of tasks. Skilled in patient observation, crisis intervention, and behavioral modification strategies. Possess strong communication, empathy, and patience, excelling in providing exceptional care and support in challenging environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
La Jolla Recovery
San Diego, CA
08.2024 - Current
- Monitored patient safety in all areas of the facility.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Completed patient reports daily and submitted to management for evaluation.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Maintained client and employee areas in good working order and with adequate supplies.
- Responded promptly to any emergency situations that may arise within the facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
Sales Associate
Global Equity Finance
San Diego, CA
02.2024 - Current
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Educated customers about product or service offerings meeting individual needs.
Business Development Representative
Spectrum
Bryan, TX
03.2023 - 02.2024
- Developed and maintained relationships with potential customers to understand their business needs.
- Created customized presentations and proposals for prospective clients.
- Performed market analysis to identify opportunities in the competitive landscape.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Researched target accounts to build a pipeline of qualified leads.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Participated in product demonstrations, webinars and other marketing initiatives.
- Maintained up-to-date records of customer interactions and communications.
- Provided regular updates on progress towards meeting monthly targets.
- Identified key decision makers within target companies and initiated contact with them.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Stayed current on company products and services to provide top-notch expertise to customers.
Education
Certified Clinical Medical Assistant - Healthcare
San Diego State University
San Diego, CABachelor of Arts - English Western Literature
Texas A&M University - Commerce
Commerce, TXSkills
- Patient assessment
- Behavioral documentation
- Crisis intervention
- Therapeutic communication
- Record management
- Team collaboration
- Suicide prevention
- Safety management
- Cultural sensitivity
- Housekeeping skills
- Emergency response
- Professional boundaries maintenance
- Patient observation
Certification
- Substance Use Disorder Registered Counselor through CADTP
- Certified Clinical Medical Assistant (In Progress)
Timeline
Behavioral Health Technician
La Jolla Recovery
08.2024 - Current
Sales Associate
Global Equity Finance
02.2024 - Current
Business Development Representative
Spectrum
03.2023 - 02.2024
Bachelor of Arts - English Western Literature
Texas A&M University - Commerce
Certified Clinical Medical Assistant - Healthcare
San Diego State University
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