Valerie Agostino
Oakland Park ,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
3
3
years of professional experience
Work History
Insurance Verification Specialist
United Recovery Project
08.2023 - Current
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Established and maintained relationships with insurance providers for productive communications.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Case Manager
The Healing Place
10.2022 - 08.2023
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Behavioral Health Technician
Evolutions Treatment Center
01.2021 - 10.2022
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Organized recreational activities to assist in patient recovery.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Education
No Degree - Patient Care Technician
Everest Institute
Fort Lauderdale, FL2009
Skills
- Eligibility Determination
- Community Outreach
- Client Advocacy
- Case Documentation
- Administrative Support
- Collaboration and Teamwork
- Heartsaver CPR AED (CPR AED)
- Data Entry and Review
- Relationship Building
- Care Coordination
- Patient Assessment
- Direct Patient Care
Timeline
Insurance Verification Specialist
United Recovery Project
08.2023 - Current
Case Manager
The Healing Place
10.2022 - 08.2023
Behavioral Health Technician
Evolutions Treatment Center
01.2021 - 10.2022
No Degree - Patient Care Technician
Everest Institute
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