Valerie Alexander
Memphis,TN
Summary
Skilled Office Administrative Assistant with a proven track record at A Helping Hand Home Services, adept in document preparation and customer engagement. Excelled in high-stress situations, enhancing customer loyalty at Dollar General. Demonstrates exceptional verbal communication and file management, ensuring efficiency and confidentiality. Achieved notable sales goals by prioritizing client relations and organizational skills.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
A Helping Hand Home Services
01.2022 - 03.2024
- Managed approximately 30 incoming calls, emails and faxes per day from clients and potential clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Ensuring accuracy in documentation, financial transactions and other administrative task.
Customer Service Representative
Dollar General
04.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Accomplished a 95% customer satisfaction rating based on post-interaction surveys
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized sales floor, ensuring a positive shopping experience for customers.
Customer Service Representative
JCPenney Department Store
06.2017 - 01.2019
- Demonstrated success in exceeding sales goals by identifying customer needs and proposing appropriate solutions.
- Excellent time management skills and ability to multi-task and prioritize work.
- Strong organizational skills and planning skills in a fast paced environment.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted 100 or more customers per day, maintaining a high level of customer satisfaction and resolving inquiries and issues promptly.
Education
High School Diploma -
Millington High School
Millington, TN05.2007
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- File Organization
- Document Scanning
- Confidentiality handling
- File Management
- Word Processing
- Customer Engagement
- Customer Service
- Customer and client relations
Timeline
Office Administrative Assistant
A Helping Hand Home Services
01.2022 - 03.2024
Customer Service Representative
Dollar General
04.2019 - 01.2022
Customer Service Representative
JCPenney Department Store
06.2017 - 01.2019
High School Diploma -
Millington High School
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