Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Valerie Alexander

Topeka

Summary

Results-driven professional with extensive project management experience. Proven ability to enhance customer satisfaction and operational efficiency through effective initiative implementation. Strong track record in fostering positive team environments and driving successful outcomes.

Work History

Community Manager

Cottages Senior Living
Topeka
2024 - 2025
  • Collaborated with staff to maintain a safe and welcoming community atmosphere.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Managed multiple projects simultaneously, ensuring deadlines are met.

Customer Service Coordinator

Winn Companies
Remote
2021 - 2023
  • Coordinated customer inquiries and provided timely responses through various channels.
  • Developed and maintained comprehensive knowledge of company policies and procedures.
  • Prepared reports on service trends and presented findings to management regularly.
  • Consulted with customers regarding needs and addressed concerns.

Senior Community Manager

Corvias Group
Fort Riley North
2006 - 2015
  • Managed digital advertising budget and tracked performance metrics against KPIs.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Improved NOI through rent growth and expense management.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Developed and enforced community guidelines to maintain a positive environment.
  • Oversaw the recruitment and training of new community team members.

Education

Certified Medical Billing Professional - Medical Billing And Reimbursement

The National Academy For Healthcare Administration
Charlotte, NC
11-2025

Skills

  • Medical billing proficiency
  • Customer support excellence
  • Project management skills
  • Data interpretation
  • Regulatory adherence
  • Community involvement

Accomplishments

STAR Award-US Army Garrison Commendation-Fort Riley, KS 2014

Timeline

Community Manager

Cottages Senior Living
2024 - 2025

Customer Service Coordinator

Winn Companies
2021 - 2023

Senior Community Manager

Corvias Group
2006 - 2015

Certified Medical Billing Professional - Medical Billing And Reimbursement

The National Academy For Healthcare Administration

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Valerie Alexander