Valerie Armour
Avenel,NJ
Summary
Accomplished professional with a robust background at Bank of America, blending strong analytical skills and exceptional customer service abilities. Excelled in research, adjustment, and operations, significantly enhancing client satisfaction and operational efficiency. Expert in risk management and problem-solving, adept at driving improvements and achieving results.
Overview
22
22
years of professional experience
Work History
Officer, Research & Adjustment Rep III
Bank of America
01.2023 - Current
- Strong analytical skills, excellent communication both written and verbal
- Attention to detail, problem-solving abilities, critical thinking, customer service focus
- Research skills, ability to navigate multiple software systems to investigate and resolve cases or discrepancies
Officer, Operations Representative, TRIAGE
Bank of America
04.2020 - 01.2023
- Worked in PPP Program
- Assisted clients with their loans
- Worked in various departments within PPP to assist clients as needed
- Handled Outbound calls as well as Inbound calls
- Assisted my manager with my peers as needed with various task or cases
Customer Service Representative
Bank of America
07.2002 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Secretarial/ Word Processing
Union County College
Elizabeth, NJ06.1996
Computer Programming
Essex County College
Newark, NJ05.1984
Skills
- Account Maintenance
- Strong analytical skills
- Customer & Cash Services
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Active Listening
- Attention to Detail
- Time Management
- Risk Management
Timeline
Officer, Research & Adjustment Rep III
Bank of America
01.2023 - Current
Officer, Operations Representative, TRIAGE
Bank of America
04.2020 - 01.2023
Customer Service Representative
Bank of America
07.2002 - 04.2020
Secretarial/ Word Processing
Union County College
Computer Programming
Essex County College
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