Valerie Arnold
Mabel,USA
Summary
Dynamic Public and Human Services professional with over 10 years of experience in county social services, specializing in Medical Assistance (MA/METS) eligibility, application, and renewal processing, as well as facilitating healthcare access for vulnerable populations. Proven expertise in case management support, ethical decision-making, meticulous documentation, interdepartmental collaboration, and workforce training enhances the ability to drive impactful outcomes. Holds a Bachelor of Science in Human Services and possesses a strong foundation in state and federal regulations, county systems, and public service delivery. Committed to advocating for those in need while fostering a collaborative environment that promotes health equity.
Overview
23
23
years of professional experience
Work History
Eligibility Worker – Medical Assistance (METS)
Fillmore County Social Services
Preston, MN
09.2016 - Current
- Provide case management–related services through the processing of Medical Assistance (MA/METS) applications and renewals, supporting individuals and families in maintaining access to health care coverage.
- Analyze financial, household, and program data to determine eligibility in compliance with state and federal laws, regulations, and policies.
- Ensure timely and accurate processing to prevent disruptions in medical coverage for vulnerable and at-risk populations.
- Maintain thorough, accurate, and confidential documentation within county eligibility systems, adhering to ethical standards and data privacy requirements.
- Identify barriers to health care access and take appropriate corrective action within program guidelines.
- Collaborate with public health staff, social workers, supervisors, and county partners to support coordinated service delivery.
- Serve as the primary trainer and mentor for new eligibility staff.
- Lead employee engagement initiatives within the office.
- Carry approximately half of the total workload for a three-person eligibility team.
- Support departmental quality improvement, accuracy, and service effectiveness goals.
- Refer clients to other possible eligible programs and outside assistance they may need.
Healthcare Practice/Surgery Management/Quality Management Coordinator
Ophthalmology & Plastic Surgery Practices
01.2003 - 01.2016
- Supported daily operations within specialty medical practices.
- Worked with medical records, insurance information, and confidential patient data in compliance with privacy standards.
- Provided infection control education and training to surgical staff.
- Collaborated with clinical and administrative staff to promote safe practices and efficient service delivery.
Education
Bachelor of Science - Human Services
Rasmussen University
12.2025
Skills
- Case Management Support
- Access to Health Care & Resource Coordination
- Medical Assistance (MA/METS) Eligibility
- Application & Renewal Processing
- Documentation & Record Accuracy
- Ethical Decision-Making & Confidentiality
- Knowledge of State & Federal Programs
- Interdisciplinary Collaboration
- Training & Staff Mentorship
- Employee Engagement & Workforce Support
- Workload Prioritization & Time Management
- Public Service & Health Equity Awareness
Timeline
Eligibility Worker – Medical Assistance (METS)
Fillmore County Social Services
09.2016 - Current
Healthcare Practice/Surgery Management/Quality Management Coordinator
Ophthalmology & Plastic Surgery Practices
01.2003 - 01.2016
Bachelor of Science - Human Services
Rasmussen University