Valerie Banda
San Antonio,TX
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities.
High-energy professional multitasks well to meet customer desires and business needs in high-volume environments.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Access Control Officer
Sitemetric
San Antonio, Texas
11.2024 - Current
- Reviewed CCTV footage as needed for security purposes or incident investigations.
- Patrolled premises regularly to observe any security breaches or unauthorized persons.
- Scanned authorized workers into site while carrying a tablet which shows workers profile to make sure it matched the person trying to access the site, would scan them in and out, lunch break included
- Deescalate arguments started with other Sitemetric employees with HITT employees
- I would make calls with my higher ups and other contractors highest up when a problem would come up all while trying to keep whatever situation going on under control
- Investigated incidents involving stolen items from restricted areas while ensuring confidentiality.
- Assisted in training new Access Control Officers on proper policies and procedures.
- Responded promptly and appropriately to alarms, emergency calls and security requests.
- Routinely inspected doors, gates, locks and other physical barriers for functionality issues.
- Reported suspicious activities or threats to management immediately for further investigation.
- Inspected identification cards, passes or other documents to ensure they are valid and up-to-date.
- Maintained detailed records of all entries and exits, incidents and patrols conducted in log books.
Barback/Security Officer
Gibson LLC/ 151 Saloon
San Antonio, TX
03.2024 - Current
- Consistently checked inventory levels and communicated needs to management team.
- Checked ID's before serving alcoholic beverages to patrons.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Performed opening duties such as setting up supplies needed for service.
- Ensured compliance with health regulations concerning sanitation standards within the bar area.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Maintained a clean work environment by sweeping floors and disposing of trash.
Sales/Painter's Helper
3rd Generation Painting
San Antonio, TX
08.2022 - Current
- Measured, cut, and installed wallpaper.
- Mixed paints to desired color and texture.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Kept accurate records of completed jobs for billing purposes.
- Sanded woodwork prior to staining or painting.
- Protected furniture from dust generated during the preparation of walls.
- Repaired cracks in drywall prior to painting or wallpapering rooms.
- Prepared surfaces by washing, scraping, sanding, and patching holes.
- Provided expert advice on the best products to use for various jobs.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Applied primers and sealers to prepare new surfaces for painting.
- Wore protective clothing such as masks, respirators and gloves.
- Cleaned up job sites after completion of projects.
- Used ladders and scaffolds to reach high walls and ceilings.
Package Handler
FedEx Ground
San Antonio, TX
11.2023 - 04.2024
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Stacked boxes onto pallets in an efficient manner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Managed inventory levels by tracking incoming and outgoing packages.
- Participated in regular safety meetings and training sessions.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Maintained a clean work environment by removing debris from the loading dock area.
- Organized packages according to type, size, destination, and other specifications.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Lead Dockworker/Driver/Mechanic
DHL Express
San Antonio, TX
04.2015 - 03.2022
- Inspected cargo for damage, shortages, and overages.
- Reported any damaged items to supervisor immediately upon discovery.
- Prepared outgoing shipments by sealing packages securely before loading onto trucks.
- Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
- Stacked cargo in designated areas according to size, type, style, color, or product code.
- Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
- Maintained records of all inventory movements both manually and electronically.
- Received incoming shipments and compared the contents to invoices or orders.
- Managed hazardous materials in accordance with established guidelines.
- Organized warehouse shelves according to product codes for easy retrieval.
- Collaborated with team members to maximize efficiency during peak times.
- Transferred materials between loading docks, warehouses, storage yards, and vehicles.
- Performed daily maintenance checks on material handling equipment per company safety standards.
- Followed proper procedures for storing items based on their fragility or temperature requirements.
- Provided assistance to other departments within the facility as needed.
- Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
- Loaded and unloaded containers from ships and trucks using a forklift.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Participated in company training programs to learn new skills and promote workplace safety.
- Ensured compliance with safety regulations, company policies, and procedures.
- Investigated incidents reported by customers or staff members.
- Resolved customer complaints in a professional manner.
- Reviewed daily sales reports to identify areas of improvement.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Interacted with customers regularly to ensure their needs were met.
- Handled employee relations issues such as disciplinary action or terminations.
Education
High School Diploma -
Thomas Edison High School
San Antonio, TX05-2011
Skills
- Customer Service
- Strong Work Ethic
- Shipping & Receiving
- Construction Estimating
- Problem Solving
- Organizational Skills
- Freight Experience
- Pricing
- Remodeling
- Teamwork
- Marketing
- Sales Techniques
- Staff Training and Development
- Team Leadership
- Sales Management
Timeline
Access Control Officer
Sitemetric
11.2024 - Current
Barback/Security Officer
Gibson LLC/ 151 Saloon
03.2024 - Current
Package Handler
FedEx Ground
11.2023 - 04.2024
Sales/Painter's Helper
3rd Generation Painting
08.2022 - Current
Lead Dockworker/Driver/Mechanic
DHL Express
04.2015 - 03.2022
High School Diploma -
Thomas Edison High School