Valerie Bautista
Laredo,United States
Summary
Dedicated individual excited to take on new professional challenges. Capable of performing multiple tasks and maintaining calmness during stressful situations. Quick to build relationships and successful in easing patients anxiety. Hardworking, educated, and always willing to go an extra mile to complete tasks.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Laredo Sports Medicine Clinic
Laredo, TX
10.2016 - 08.2021
- Enhanced office efficiency by handling 100+ calls per day.
- Completed and field financial documentation for accounting purposes.
- Documented patient medical information,case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calender and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
- Located, checked in and pulled medical records for patients appointments and incomplete charts for office and patient needs.
- Organized paperwork such as charts and reports
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Answered phone calls and messages for multiple physicians, medical facility, scheduling appointments and handling patient inquiries.
- Successfully scheduled patient appointments and reminder calls to deliver exceptional customer experience.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
No Degree - Small Business Management Program
Texas A&M International University
Laredo, TX06.2016
High School Diploma -
Martin High School
Laredo, TX05.2005
Skills
- Typing 45 wpm
- Reminder calls
- Computer skills
- Customer service oriented
- Creative problem solver
- Documentation and reporting
- Multi-line phone systems
- Team building
- Multitasking and prioritization
Languages
English
Spanish
Timeline
Office Administrative Assistant
Laredo Sports Medicine Clinic
10.2016 - 08.2021
No Degree - Small Business Management Program
Texas A&M International University
High School Diploma -
Martin High School