Valerie Benton
Pensacola,USA
Summary
Dynamic professional with a proven track record at Aston Carter- Navy Federal, excelling in business loan processing and customer relationship management. Skilled in accounting and adept at navigating complex contractual obligations, I consistently enhance operational efficiency while delivering exceptional service. A collaborative team player, I thrive in high-pressure environments, ensuring quality control and adherence to lending policies.
Overview
30
30
years of professional experience
Work History
Business Loan Processor
Aston Carter- Navy Federal
Pensacola, USA
10.2023 - Current
- Analyze, Review, and submit data associated with business loans and credit card application
- Efficient in maintaining multiple tasks, High volume queues and reports
- Maintain a high level of quality control and adherence to lending policies and procedures
- Serve as support for other loan teams inside the business unit
- Tasked with implementing E-signature procedures to team members for qualified Credit card, Term loan, and vehicle loan applications
- Accountable for document review and the booking process for business Credit Cards, CLOCs, and Business vehicle loans to include Purchase’s and Internal/External Refinances
- Frequently Assisted other team members with Credit Card increase requests through company Right now Messaging queue
- Assisted with auto Denial queue for Underwriting department
- Assisted in implementing the Cashier Check process for Business vehicle loans
Sales and Marketing
Stealth Tech LLC
LaGrange, USA
01.2015 - 05.2024
- Marketing and selling tillage products to Southeastern and Midwestern regions of the United States
- Quote and sell the farm, construction, and forestry tillage equipment to machinery dealers for stock and retail
- Presenting product description, quality, and customer service presentations to current and prospective dealers
- Set up and manage booths and product literature stations for industry trade shows and conventions
- Developing and finalize sales programs for Amco dealers to maximize their profits through stocking programs
- Scheduling field days for dealers and end users to show how to properly use new and current products
- Generating industry ideas and information for product literature, company website, and social media networks
Lead
Insight Global Mastec
Pensacola, USA
11.2021 - 08.2022
- Contact property owners to discuss the project and proposed equipment placement
- Gain customer agreement to proceed with the project and acquire necessary signatures for easements and acknowledgment forms
- Maintain ongoing communication with property owners and occupants throughout all project stages
- Demonstrate excellent customer service and communication skills
- Follow up and document customer interactions purposefully
- Communicate professionally in person, over the phone, and via email with customers, staff, and vendors
- Read and understand construction and engineering plans
- Coordinate special projects as assigned
- Perform other duties as assigned
Inside Sales Support
USLBM
Newnan, USA
04.2019 - 03.2021
- Supply job quotes for both residential and commercial building products
- Provide answers regarding product lines, delivery of items, credits, returns, and order history
- Responsible for influencing the decision and communicating value thru depth needs analysis to close
- An expert on payment solutions for tax collectors/treasurers, utilities, other governmental entities
- Operated several customer specific consigned and bonded inventory engagements
- Analyzed customer forecast reports, communicated and aligned supply chain resources for delivery assurance
- Coordinated sales effort with field sales, product management, and our suppliers
Hiring Manager
Pita Mediterranean Street Food
Fairburn, USA
09.2017 - 01.2019
- Training development and team-building
- Accounting, budget tracking, and inventory management
- Verbal communication and public speaking
- Operating Point of Sale Systems and cash handling
- Ability to stay calm in high-stress situations
- Adaptable, collaborative team player
- Strong leader with the ability to coach, mentor, and inspire
Customer Service
Zodiac Aerospace
College Park, USA
01.2013 - 12.2015
- Active listening
- Communication (written and verbal)
- Problem-solving and conflict resolution
- Customer relationship management (CRM) skills
- Empathy and patience
- Sales: Product knowledge (specifically aerospace parts)
- Sales techniques and strategies
- Negotiation skills
- Meeting sales targets
- Building relationships with customers
- Technical (if applicable): Knowledge of aerospace parts and systems
- Familiarity with relevant industry standards
- Ability to read and interpret technical drawings or specifications
Sales/Customer Account Manager
Aerotron/Fokker Services
La Grange, USA
01.2008 - 12.2012
- Sales experience: Focus on your ability to identify customer needs, build relationships, negotiate deals, and close sales
- MRO experience: Emphasize your knowledge of aircraft parts, maintenance procedures, and industry standards
- Customer service experience: Showcase your ability to provide excellent customer service, resolve issues, and build strong customer relationships
- Example: 'Managed a portfolio of 50+ MRO accounts, consistently exceeding sales targets by 10% while maintaining high customer satisfaction scores.'
Office Manager Sales
Chaffin Contracting Services
La Grange, USA
01.2000 - 12.2008
- Facilitated project support by processing change orders, managing vendor quotes, and completing pay applications
- Drafted subcontracts, managed RFIs, and coordinated all submittal documentation
- Conducted weekly progress meetings with subcontractors and monthly reviews with project owners
- Oversaw project activities in the absence of superintendents, ensuring continuity in operations
- Maintained comprehensive email correspondence among contractors, owners, and subcontractors to ensure clarity and transparency
- Organized and maintained physical and electronic files for all project documentation
- Interpreted blueprints to assist in procurement and address subcontractors' inquiries effectively
Dental Assistant
Jamie Tyrer
Newnan, USA
01.1995 - 12.1998
Education
Dental Assistant -
Act Dental Assistant School
12.1996
West Ga Technical College
12.1995
Skills
- Accounting
- Computer System
- Contractual Obligations
- Customer Complaint Handling
- Customer Needs
- Customer Surveys
- Drug Test
- Email Software
- Field Sales
- Management
- Marketing
- Material Flow Management
- Microsoft Office
- Oracle Advanced Pricing
- Product Selection
- Progress Reporting
- Scheduling
- UAD
- Salesforce nCino
References
References available upon request.
Timeline
Business Loan Processor
Aston Carter- Navy Federal
10.2023 - Current
Lead
Insight Global Mastec
11.2021 - 08.2022
Inside Sales Support
USLBM
04.2019 - 03.2021
Hiring Manager
Pita Mediterranean Street Food
09.2017 - 01.2019
Sales and Marketing
Stealth Tech LLC
01.2015 - 05.2024
Customer Service
Zodiac Aerospace
01.2013 - 12.2015
Sales/Customer Account Manager
Aerotron/Fokker Services
01.2008 - 12.2012
Office Manager Sales
Chaffin Contracting Services
01.2000 - 12.2008
Dental Assistant
Jamie Tyrer
01.1995 - 12.1998
Dental Assistant -
Act Dental Assistant School
West Ga Technical College
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