Valerie Bonilla
Pomona,CA
Summary
Reliable and professional with extensive experience in customer service at Bullwinkles. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for maintaining high standards of cleanliness and organization, while effectively working with the team to improve operational efficiency. Committed to delivering exceptional service.
Overview
1
1
year of professional experience
Work History
Cashier / Customer Service
Bullwinkles
1560 W 7th St Upland, CA 91786
12.2024 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times
- Responded promptly to requests for assistance, spills and customer inquiries.
Warehouse Worker/school Program
Gods Pantry Food Bank
Pomona, CA
05.2024 - 11.2024
- Operated pallet jacks for efficient loading and unloading of goods.
- Organized warehouse inventory
- Assisted in maintaining safety standards throughout the warehouse environment.
- Collaborated with team members to ensure timely distribution of food donations.
- Participated in training sessions on proper handling techniques for food items.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Education
High School Diploma -
School of Extended Educational Options
2211 N Orange Grove Ave Pomona Ca 91767Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Staff training
- Guest inquiries
- Attention to detail
- Sales expertise
- Credit and cash transactions
- Honest and dependable
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier / Customer Service
Bullwinkles
12.2024 - 10.2025
Warehouse Worker/school Program
Gods Pantry Food Bank
05.2024 - 11.2024
High School Diploma -
School of Extended Educational Options