Valerie Bribiesca

• Administered individual and family counseling as needed, developed and lead group counseling and support activities
• Provided ongoing case management and advocacy as required
• In conjunction with interdisciplinary team, coordinated discharge planning for participants returning home from hospital or nursing facility
• Maintained current, written case management records, including ongoing documentation of services provided, and participants expressed wishes
• Acted as liaison between participant and other agencies such as Department of Aging, Social Security Administration, Medicaid, etc.
• Participated in participant-related conferences in community as designated

• Maintained clean and organized sales floor, checkout, fitting room, and stock room to ensure store is safe and inviting to customers.
• Assisted with product launch changes
• Delivered on all aspects of customer experience model.
• Processed transactions quickly and accurately reducing customers wait time.
• Positively resolved
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

• Drove store sales and growth by personally selling to customers
• Proactively engaged with customers, read cues and responded effectively
• Provided customers with the perfect fit by asking effective questions
• Delivered friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at Point of Sale
• Reinforced customer buying decisions at checkout and encourages purchase of additional items
• Recovered cash wrap selling zone and “go-backs”
• Processed merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenished merchandise to brand standards to ensure product is placed on sales floor and available for purchase
• Assisted with other projects as needed including markdowns, re-tickets and mark out of stock process
• Executed floor set proficiently
• Assisted with maintenance of back room and under stock, including merchandise and non-merchandise

• Provided exceptional customer experience by ensuring customer is always priority
• Determined customer needs based on personal features and other customer preference related factors; suggested additional merchandise to compliment customer selection
• Demonstrated knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
• Proficient in POS systems
• Proactively assisted customers who are used devices to shop and compare, whether Macy’s devices or their own
• Developed new business and expanded client base through networking, suggestive selling and on the floor presence
• Maintained department recovery standards; including fitting room go backs to standard, if applicable
• Retrieved additional merchandise for customers as requested
• Assisted in movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assisted in inventory and markdown process