Valerie Cardenas
Las Vegas
Summary
Detail-oriented professional experienced in customer service, leadership, and retail operations. Pursuing a Bachelor of Science in Cybersecurity and Information Assurance. Strong communication, problem-solving, and teamwork skills developed through academic and practical experience. Aiming to transition into Cybersecurity and Digital Forensics, emphasizing public safety and cybercrime investigation.
Overview
4
4
years of professional experience
Work History
Front-End Service Clerk
Costco
North Las Vegas
08.2025 - Current
- Assisted customers with product inquiries and provided excellent service.
- Operated cash register and processed transactions accurately and efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Trained new employees on front end procedures and best practices.
- Received incoming orders from suppliers; checked accuracy of order before signing off on delivery documents.
Shift Manager
Panda Express
Las Vegas
02.2022 - 01.2025
- Led a team in a high-volume setting, ensuring smooth shift operations and staff training.
- Handled daily cash and credit transactions, balancing drawers with high accuracy.
- Addressed customer inquiries and complaints promptly and professionally.
- Maintained detailed records to ensure compliance with company standards for financial and operational integrity.
- Promoted loyalty programs and tailored service options based on customer needs.
Education
Bachelor of Science - Computer Science (Cybersecurity Focus)
College of Southern Nevada
Las Vegas, NV01-2024
Bachelor of Arts - Social Work
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV01-2023
Skills
- Customer Service & Communication
- Time Management & Organization
- Attention to Detail
- Adaptability in High-Pressure Environments
- Problem Solving & Critical Thinking
- Basic IT, Networking, and Cybersecurity Foundations
- Leadership & Team Supervision
Additional Qualifications
- Communicates clearly and professionally across phone, email, chat, and text platforms.
- Handles confidential information with discretion and follows privacy/security guidelines.
- Applies technical skills and cybersecurity knowledge to support secure member interactions and information handling.
Affiliations
- Cybersecurity Club (CSN)
- Dean's List (CSN/UNLV)
Timeline
Front-End Service Clerk
Costco
08.2025 - Current
Shift Manager
Panda Express
02.2022 - 01.2025
Bachelor of Science - Computer Science (Cybersecurity Focus)
College of Southern Nevada
Bachelor of Arts - Social Work
University of Nevada, Las Vegas (UNLV)