Valerie Carpenter
Wallingford,Kentucky
Summary
Results-driven customer service manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Merchandiser position. Ready to help team achieve company goals. Reliable employee seeking Merchandiser position. Offering excellent communication and good judgment.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Merchandiser
Crossmark
Lewisville, Texas
06.2023 - Current
- Organized displays according to company standards and specifications.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Assisted customers with locating desired items within store locations.
- Conducted regular inventory checks to maintain accurate stock levels.
- Communicated and coordinated planogram execution with store management.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Built product displays and placed appropriate signage for merchandise.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Lead Merchandiser
Plant Partners At Lowes's Garden Center
03.2021 - 01.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Worked with managers and advertising directors to optimize promotions.
Customer Service Manager
Safeway
08.2005 - 10.2020
- Exceeded team goals and collaborated with staff member to implement customer service initiatives.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Platte Canyon High School
Bailey, COSkills
- Team Leadership
- Schedule Coordination
- Customer-focused
- Staff Management
- Complaint resolution
- Personnel training and development
- Skilled trainer
- Team Building
- Excellent time management skills
- Training and Development
- Adherence to high customer service standards
- Effective problem solver
- Cash Handling
- Customer Relations
- Administrative support
- Training and mentoring
- Exceptional interpersonal communication
- Merchandising Selection
- Team Goals
- Visual Displays
- Critical Thinking
- Customer Relationship Management
- Store Displays
- Merchandising and Promotions
Timeline
Merchandiser
Crossmark
06.2023 - Current
Lead Merchandiser
Plant Partners At Lowes's Garden Center
03.2021 - 01.2023
Customer Service Manager
Safeway
08.2005 - 10.2020
Platte Canyon High School