Valerie Carrasco
Summary
Dynamic and results-driven professional with extensive experience in customer service at Casa Mexicana and Ice Cream Tour. Proven ability to enhance customer satisfaction through personalized service and effective communication. Skilled in cash handling and Point-of-Sale operations, consistently delivering exceptional service in high-volume environments while maintaining attention to detail.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Bakery Assistant
The Daily Bread
Covington, TN
07.2025 - Current
- Assisted in preparing and baking a variety of bread and pastries daily.
- Maintained cleanliness and organization of the bakery workspace at all times.
- Operated baking equipment and tools safely to ensure quality production.
- Monitored ingredient inventory and communicated needs to management promptly.
- Collaborated with team members to meet daily production schedules efficiently.
- Packaged baked goods for display and ensured proper labeling for customers.
- Provided customer service by answering questions about products and ingredients.
- Trained new staff on bakery procedures, equipment use, and safety protocols.
- Maintained a clean and sanitary work area throughout the day.
- Resolved customer inquiries and complaints with a focus on service excellence.
Cashier
Casa Mexicana Resturant
Atoka, TN
05.2024 - 11.2025
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help with their to-go orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
Server
Ice Cream Tour
Atoka, TN
07.2021 - 01.2024
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Filled condiments and napkin containers during slack periods.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
Cashier/Barback
Crafted Coffee
Covington, TN
06.2023 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers with product selections and inquiries about menu items.
- Prepared sandwiches and paninis while maintaining a clean and organized kitchen.
Education
Elementary Education -
Dyersburg Community College
Covington, TN 08.2023 - 05.2026
High School Diploma -
Munford High School
Munford, TN05-2023
Skills
- Customer interaction
- Point-of-sale operation
- Cash handling
- Customer service
- Team collaboration
- Attention to detail
- Communication skills
- Sales support
- Customer relations
- Cash register operation
- Order taking
- Time management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bakery Assistant
The Daily Bread
07.2025 - Current
Cashier
Casa Mexicana Resturant
05.2024 - 11.2025
Elementary Education -
Dyersburg Community College
08.2023 - 05.2026
Cashier/Barback
Crafted Coffee
06.2023 - 08.2023
Server
Ice Cream Tour
07.2021 - 01.2024
High School Diploma -
Munford High School