Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Chavez

Henderson,NV

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Call Center Representative

youcallMD
Las Vegas, NV
09.2022 - Current
  • Took emergent and Stat calls to report and connect with the doctor to notify the patient.
  • Verified patients' contact information within call management databases.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into the electronic message system.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Mentored junior team members and managed employee relationships.
  • Completed connections between callers, departments and professionals.
  • Took messages from callers and accurately relayed details to intended staff.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Chiropractic Assistant

Advanced Spine and Rehab
Henderson, NV
05.2022 - 07.2022
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Documented exercises completed by patients to support charting and billing.
  • Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Translated conversations between the patient and Doctors.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Representative

RDI
Henderson , NV
11.2021 - 05.2022
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed strong customer relationships to encourage repeat business.

Survey Interviewer

Validity Research
Las Vegas , NV
06.2020 - 11.2021
  • Reviewed results for completeness and accuracy before submitting.
  • Probed for relevant or appropriate information without influencing responses.
  • Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information.
  • Used computer-aided telephone interviewing system to record data.
  • Listened intently and objectively to accurately code responses.
  • Documented results from participant observations.
  • Entered participant data into databases.

Warehouse Worker

Rakuten Super Logistics U.S
Henderson, NV
06.2019 - 05.2020
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Packed boxes and stock using organizational guidelines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Created shipping labels with complete details in warehouse management system.
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Packaged items with appropriate materials to prevent damage during shipping.

Salesperson

Sparkletts Water
Las Vegas, NV
02.2019 - 05.2019
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.

Sales Associate

Tandy Leather Factory
Las Vegas, NV
01.2015 - 01.2018
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Collected payments and provided accurate change.
  • Engaged customers in friendly, professional dialogue to determine needs.

Sales Associate

IT'SUGAR
Las Vegas, Nevada
12.2014 - 12.2015
  • Merchandised products and maintained adequate inventory to achieve consistent sales.
  • Sold, upsold and cross-sold food products to customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained records related to sales for store management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided sample of candy for the customer

Retail Sales Associate

Goodwill
Las Vegas, NV
05.2013 - 12.2014
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

Copper Canyon High School
Glendale, AZ
05-2009

Some College (No Degree) - Massage Thearpy

Cortiva Institute
Henderson

Some College (No Degree) - Medical Billing And Coding

Kaplan
Las Vegas, NV

Skills

  • Customer Service
  • Technical Support
  • Quality Assurance
  • Product Upselling
  • Payment Processing
  • Account updating
  • Sales closing
  • Call Control
  • Data Entry
  • Documentation And Reporting
  • Providing customer support
  • Problem-solving skills
  • Call Center Customer Service
  • Technical Troubleshooting
  • Training experience
  • Call documentation skills
  • Fluent in english and spanish
  • 40 WPM

Timeline

Call Center Representative

youcallMD
09.2022 - Current

Chiropractic Assistant

Advanced Spine and Rehab
05.2022 - 07.2022

Customer Service Representative

RDI
11.2021 - 05.2022

Survey Interviewer

Validity Research
06.2020 - 11.2021

Warehouse Worker

Rakuten Super Logistics U.S
06.2019 - 05.2020

Salesperson

Sparkletts Water
02.2019 - 05.2019

Sales Associate

Tandy Leather Factory
01.2015 - 01.2018

Sales Associate

IT'SUGAR
12.2014 - 12.2015

Retail Sales Associate

Goodwill
05.2013 - 12.2014

High School Diploma -

Copper Canyon High School

Some College (No Degree) - Massage Thearpy

Cortiva Institute

Some College (No Degree) - Medical Billing And Coding

Kaplan

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Valerie Chavez