Valerie Chirdo
Rochester
Summary
Dedicated team member with a strong focus on customer service, teamwork, and problem-solving. Proven ability to enhance customer satisfaction and streamline processes.
Overview
7
7
years of professional experience
Work History
Team Member
Cinemark Tinseltown
07.2022 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization in all areas of the theater.
- Assisted in training new staff on operational procedures and customer service standards.
- Monitored concession inventory levels, ensuring timely restocking to meet customer demands.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Line Cook, Prep Cook, Server
Hilton East Assisted Living
06.2021 - 05.2022
- Prepared and cooked a variety of nutritious meals following dietary guidelines.
- Collaborated with kitchen staff to maintain optimal food safety and sanitation standards.
- Streamlined food preparation processes, enhancing efficiency and reducing waste.
- Trained new kitchen staff on cooking techniques and safety protocols.
- Monitored inventory levels, ensuring timely ordering of supplies to prevent shortages.
- Implemented portion control measures to maintain consistency in meal delivery.
- Contributed to positive dining experiences by engaging with residents during meal service.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Line Cook
Doubletree By Hilton
05.2021 - 12.2021
- Assisted in inventory management by tracking ingredient supplies and reporting shortages.
- Ensured consistency in dish quality through regular taste tests and adjustments as needed.
- Trained new staff on kitchen procedures, safety protocols, and best practices in food preparation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Checked food temperature regularly to verify proper cooking and safety.
Foodrunner
The DoubleTree by Hilton
10.2019 - 05.2021
- Delivered food orders efficiently to guests, ensuring prompt service and satisfaction.
- Collaborated with kitchen staff to maintain accurate order accuracy and presentation standards.
- Assisted in setting up dining areas, enhancing guest experience through attention to detail.
- Monitored dining area cleanliness, promptly addressing issues to uphold hygiene standards.
- Communicated effectively with servers and management to streamline service during peak hours.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Line Cook
Dragonfly Tavern
07.2020 - 12.2020
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Prepared dishes for guests following standardized recipes and presentation guidelines.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Operated kitchen equipment safely and effectively, adhering to operational standards.
- Adapted quickly to changes in menu items and special requests from customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Associate of Arts - Creative Writing
Monroe Community College
1000 E Henrietta Rd, Rochester, NY 1462305-2026
High School Diploma -
Hilton Highschool
400 East Ave, Hilton, NY 1446806-2019
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cleaning
- Product knowledge
- Complex Problem-solving
- Complaint resolution
Timeline
Team Member
Cinemark Tinseltown
07.2022 - Current
Line Cook, Prep Cook, Server
Hilton East Assisted Living
06.2021 - 05.2022
Line Cook
Doubletree By Hilton
05.2021 - 12.2021
Line Cook
Dragonfly Tavern
07.2020 - 12.2020
Foodrunner
The DoubleTree by Hilton
10.2019 - 05.2021
Associate of Arts - Creative Writing
Monroe Community College
High School Diploma -
Hilton Highschool