Valerie Cifuentes
Floor Supervisor
Los Angeles,CA
Summary
Ambitious, career-focused student, eager to obtain an entry-level public relations specialist position to help launch career while achieving company goals.
Overview
1
1
Language
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Floor Supervisor
Crossroads Trading Co
02.2020 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining knowledge of current trends and styles.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Evaluated work of nine floor employees to improve performance.
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Selected and purchased a variety of clothing pieces from customers for display and consignment.
- Collaborated with management to develop future buying strategies by analyzing sales for top performing categories.
- Assured customer satisfaction throughout buying process to encourage repeat business.
Front Desk Receptionist
Do It Now! Fitness Club
08.2019 - 02.2020
- Greeted over 60 guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments, renewed memberships, and resolved billing issues.
- Performed periodic checks of the cleanliness and order of the gym and locker facilities.
- Sorted, organized, updated, and maintained club records accurately.
- Promoted new classes and additional services offered by the business to clients.
Retail Sales Associate
Adidas
09.2017 - 05.2019
- Demonstrated strong customer service skills by answering customer inquiries and resolving complaints to ensure customer satisfaction.
- Demonstrated product knowledge by informing customers of the features and benefits of the products.
- Facilitated with inventory by receiving, documenting, and distributing merchandise to proper areas within the store.
- Maintained the stock room to the highest expectations of cleanliness and organization.
- Thrived in a fast-paced-environments by calmly and efficiently managing long lines during rush hours.
- Accurately completed numerous online orders in a timely manner to guarantee customer satisfaction.
- Consistently met and exceeded expectations in performance reviews.
Education
Bachelor of Arts - Communication Studies, Public Relations
Loyola Marymount University
01.2019 - Current
Associate of Arts - Liberal Arts – Social and Behavioral Science
Santa Monica College
Santa Monica, CA 08.2017 - 07.2019
Skills
Trend assessment
Competitor analysis
Conflict resolution
Interpersonal Communication
Flexible & Adaptable
Writing and Typing
Social Media Management
Press Releases
Microsoft Office
Microsoft Excel
Google Analytics for Beginners
Timeline
Floor Supervisor
Crossroads Trading Co
02.2020 - Current
Front Desk Receptionist
Do It Now! Fitness Club
08.2019 - 02.2020
Bachelor of Arts - Communication Studies, Public Relations
Loyola Marymount University
01.2019 - Current
Retail Sales Associate
Adidas
09.2017 - 05.2019
Associate of Arts - Liberal Arts – Social and Behavioral Science
Santa Monica College
08.2017 - 07.2019