Valerie Clark
Fontana,CA
Summary
Dynamic and empathetic professional with a diverse background spanning customer service at the Automobile Club of Southern California, education, and barista work. Excelled in problem-solving and active listening, enhancing customer satisfaction and student engagement. Proven track record in fostering environments of respect and curiosity, leveraging critical thinking and customer service skills to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Automobile Club of Southern California
09.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided Depart of Motor Vehicle services :registration and verifications
- Provided identity theft monitoring
- Notary services
- Travel route map destinations
Preschool Teacher
Mountainview Christian Preschool
08.2017 - 09.2018
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 12 children through entire school day.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Allowed for ample outdoor discovery time in schedule each day.
1st Grade Teacher Assistant
Western Christian School
08.2016 - 08.2017
- Designed creative bulletin boards showcasing student work, celebrating their achievements, and motivating continued effort towards success.
- Enhanced student engagement by incorporating hands-on activities and collaborative projects in lesson plans.
- Played an integral role in the successful implementation of school-wide initiatives such as literacy programs and positive behavior support systems.
- Implemented behavior management techniques successfully, reducing disruptions and fostering a respectful classroom atmosphere.
- Prepared instructional materials efficiently, allowing for smooth transitions between lessons and maximizing instructional time.
- Assisted lead teacher in conducting assessments, gathering valuable data on student understanding of key concepts throughout the year.
- Contributed significantly to improved classroom organization by maintaining clean spaces and proper storage of resources for easy access during lessons.
- Supervised lunchtime duties effectively, promoting positive social interactions among students during meal times.
- Helped teacher prepare instructional material and displays.
- Provided one-on-one support for students with special needs, ensuring their full inclusion in classroom activities.
Barista
Starbucks
09.2014 - 09.2016
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - Child Development
Chaffey College
Rancho Cucamonga, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Automobile Club of Southern California
09.2018 - 12.2020
Preschool Teacher
Mountainview Christian Preschool
08.2017 - 09.2018
1st Grade Teacher Assistant
Western Christian School
08.2016 - 08.2017
Barista
Starbucks
09.2014 - 09.2016
No Degree - Child Development
Chaffey College
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