Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Coats

Dallas,TX

Summary

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Customer Service.

Overview

13
13
years of professional experience

Work History

Cashier

Sam’s Club
07.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Fulfillment Associate

Amazon
07.2020 - 03.2023
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.

Customer Service Cashier

Walmart
08.2011 - 07.2020
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Medical Billing And Coding

Everest College
Dallas, TX
09.2011

GED -

Adult Education Center
Little Rock, AR
02.1982

Skills

  • Customer-focused mindset
  • Call center experience
  • Problem-solving abilities
  • Active Listening
  • Work Ethic and Integrity
  • Product Knowledge
  • Reliability and punctuality
  • Adaptable and Flexible

Timeline

Cashier

Sam’s Club
07.2023 - 06.2024

Fulfillment Associate

Amazon
07.2020 - 03.2023

Customer Service Cashier

Walmart
08.2011 - 07.2020

Medical Billing And Coding

Everest College

GED -

Adult Education Center

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Valerie Coats