VALERIE DAMPIER
Brandon,USA
Summary
- To obtain a position within the right company where my skills, qualifications and abilities can be utilized to their fullest and provide optimum service for not only the customers, but the company as well.
- Skilled and customer-oriented individual with over 20 years of complete experience and solid background in customer service, with strong emphasis in telecommunications account management and insurance industry
- Possess a strong and outstanding work ethic, viewed as an exceptional team and individual player
- Consistently exceeding company goals and customer service expectations
- Experienced in handling personal and business accounts
- Ability to multi-task and succeed in a high stress and ever-changing environment
Overview
22
22
years of professional experience
Work History
MRI Coordinator
Capital Ortho
03.2021 - Current
- Answer phones and assist with scheduling, cancelling and rescheduling of appointments and procedures for patients, physicians, their medical team
- Process, schedule and communicate with offices to process in/out-going referrals
- Review medical records for information requested/received from physicians, clinics and patients regarding treatments and diagnoses
- Complete work queue tasks as needed in a timely fashion along with daily tasks according to assignment within the department
- Assist with collecting co-pays, balances and debt owed to the clinic
- Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter
- Complete insurance verification prior to patients visit to determine coverage and benefit limits
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Implemented electronic health record systems to improve patient data management and accessibility.
- Streamlined communication between medical staff and patients, enhancing information flow and satisfaction.
- Collaborated with healthcare providers to coordinate follow-up care and improve patient outcomes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Physician Scheduler I (Adult and Pediatric Neurosurgery)
University of Mississippi Medical Center
08.2020 - 03.2021
- Coordinated daily schedules within the Neurosurgery Department
- Assisted patients with scheduling, cancelling or rescheduling consultations, medical procedures and follow-up visits
- Answered phones and correspond to incoming/outgoing emails
- Registered patients and processing related paperwork
- Processed incoming referrals following department policies and procedures
- Accurately document all scheduling attempts and interactions
- Reviewed medical records for information requested/received from physicians, clinics and patients regarding treatments and diagnoses
- Performed patient intake, including the completion and filing of all necessary records
- Communicated timely to referring provider office efforts to schedule referred patients.
Office Coordinator
Brown Vending Company
06.2019 - 07.2020
- Handling of office duties such as answering/routing phones, responding to emails, produce/maintain various financial, product, spending reports and invoicing
- Maintaining files and records with effective filing systems and bookkeeping
- Support managers and warehouse with various administrative tasks
- Greet and assist visitors upon arrival at the office
- Deal with customer complaints, issues, refunds and service calls
- Monitor/order office supplies inventory and place orders for uniforms
- Process placements, swaps, and pickups for vending equipment
- Manage, sort, and dispense incoming mail and faxes
- Prepare outgoing mail, faxes and packages
- Frequently check office supply stock; reorder supplies when needed
- Uphold and carry out company office policies and procedures
- Set interview appointments for potential applicants
- Money Room Audit/Clerk as needed: Collect and count money and refund slips from drivers and compare/verify totals against end of the shift reports; Prepare money and deposit slip for bank deposit
Senior Market Advisor
Morgan White Group
05.2016 - 06.2019
- Sell various types of policies to individuals on behalf of insurance companies, including medical, dental, vision and life insurances
- Attend meetings and seminars to learn about new products and services
- Seek out new clients and develop clientele through networking
- Provide support to existing clients including mailing out of polices, requesting replacement identification cards, billing issues and policy questions
Customer Support Specialist (Data & Laptop Support)
AT&T Mobility
09.2003 - 05.2016
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Review technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Assist customers with entering commands and observe system functioning to verify correct operations and detect errors
- Provide connection and troubleshooting assistance with connecting to the internet using AT&T mobile network for laptop and desktop computers, mobile and cellular devices and tablets
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Pearl High School
Pearl, MSAssociate of Science - Health Information Technology
Hinds Community College
Pearl, MS05-2029
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- MS office
- Discretion and confidentiality
- Scheduling and calendar management
- Support services
- Administration and operations
- Phone and email etiquette
- Documentation and recordkeeping
- Problem-solving
- Patient registration
- Insurance verification
Timeline
MRI Coordinator
Capital Ortho
03.2021 - Current
Physician Scheduler I (Adult and Pediatric Neurosurgery)
University of Mississippi Medical Center
08.2020 - 03.2021
Office Coordinator
Brown Vending Company
06.2019 - 07.2020
Senior Market Advisor
Morgan White Group
05.2016 - 06.2019
Customer Support Specialist (Data & Laptop Support)
AT&T Mobility
09.2003 - 05.2016
High School Diploma -
Pearl High School
Associate of Science - Health Information Technology
Hinds Community College