Valerie DeJohn
Ashtabula,OH
Summary
Seasoned Phlebotomist from University Hospital Health System, adept in venipuncture and maintaining patient confidentiality. Demonstrates exceptional problem-solving and patient care, ensuring high satisfaction. Excelled in process improvement, significantly enhancing efficiency. Proficient in Epic, with a strong commitment to HIPAA compliance and safety protocols.
Overview
21
21
years of professional experience
Work History
Phlebotomist
University Hospital Health System
Geneva, OH
12.2003 - Current
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Maintained accurate records of collected specimens and test results.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified patient information prior to specimen collection.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Monitored inventory levels of supplies used in phlebotomy services.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Prepared specimens for transport to external laboratories.
- Entered patient information and test orders into computer systems accurately.
- Prepared and packaged specimens for courier transport.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Followed all safety protocols when handling hazardous materials.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Participated in continuing education to stay current with phlebotomy practices.
- Maintained a clean, safe, and organized work environment.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Educated patients on specimen collection procedures and post-draw care.
- Input medical and insurance information into database for inclusion in patient records.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured compliance with federal regulations governing laboratory procedures.
- Provided excellent customer service while interacting with patients.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Applied Science - Medical Laboratory Science
Lakeland Community College
Willoughby, OH05-2013
Medical Assistant/Phlebotomy
Cleveland Institute of Dental/Medical Assistants
Mentor, OH10-2003
High School Diploma -
Harbor High School
Ashtabula, OH06-1998
Skills
- Venipuncture
- Patient confidentiality
- Blood collection
- Medical records handling
- Pediatric phlebotomy
- Order of draw
- Sample labeling
- Medical records maintenance
- Patient care
- Geriatric phlebotomy
- Specimen handling
- Specimen labeling procedures
- Paperwork processing
- Medical terminology
- Laboratory procedures understanding
- Blood collection techniques
- Process improvement initiatives
- HIPAA compliance
- Adaptable approach
- Health and safety
- Butterfly needle technique
- Proper labeling
- Patient support
- Problem-solving
- Patience and empathy
- Time management
- Multitasking and organization
- Hands-on training
- Critical thinking
- Digital literacy
- Greeting customers
- Typing speed
- Call transferring
- Front desk operations
- Clerical support
- Typing skills
- Proficient in [Epic]
Timeline
Phlebotomist
University Hospital Health System
12.2003 - Current
Associate of Applied Science - Medical Laboratory Science
Lakeland Community College
Medical Assistant/Phlebotomy
Cleveland Institute of Dental/Medical Assistants
High School Diploma -
Harbor High School
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