Open To Work
Valerie De La Torre
Crane,TX
Work Preference
Summary
Strategic Credit Union Manager with a strong focus on financial performance and member service. Leverage leadership and communication skills to enhance operational efficiency and drive guest satisfaction in dynamic environments. Seeking new challenges to apply expertise and contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Union Manager
1st Community Fcu
Crane, Tx
12.2021 - Current
- Managed daily operations and staff at 1st Community FCU, driving productivity and operational efficiency.
- Oversaw loan processing and ensured compliance with financial regulations.
- Developed and implemented member service policies, improving overall customer satisfaction.
- Assisted members with account openings, loan applications, and fund transfers to promote service excellence.
- Coordinated community outreach programs, enhancing member engagement and strengthening relationships.
- Facilitated team meetings to address operational challenges and develop strategic solutions.
- Implemented innovative marketing strategies to boost product visibility and member participation.
- Conducted monthly audits to ensure compliance with operational standards and regulations.
Personal Banker
American Momentum Bank
Crane, Texas
07.2017 - 12.2021
- Analyzed customer needs to recommend tailored banking solutions, resulting in increased sales.
- Guided customers on banking products and services, improving overall customer satisfaction.
- Assisted clients with account openings and transactions in both consumer and commercial banking.
- Handled cash transactions, deposits, and withdrawals while maintaining compliance with banking regulations.
Education
Odessa College
Odessa, TX 08.2020 - 12.2020
GED
Odessa, TXSkills
- Financial performance management
- Team leadership
- Risk assessment
- Policy development
- Multitasking
- Organizational skills
- Customer service excellence
- Operational efficiency
- Regulatory compliance
- Training and development
- Attention to detail
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
Certification
- Bookkeeping
References
References available upon request.
Timeline
Credit Union Manager
1st Community Fcu
12.2021 - Current
Odessa College
08.2020 - 12.2020
Personal Banker
American Momentum Bank
07.2017 - 12.2021
GED