RAYMOND J. LAUWERS
Hillsdale,USA
Summary
Results-driven Sales and Management Leader experienced in driving revenue growth and enhancing customer satisfaction. Achieved significant revenue increases through strategic planning, team development, and operational efficiency. Focused on fostering positive culture, building client relationships, and maximizing profitability while ensuring compliance.
Overview
5
5
years of post-secondary education
33
33
years of professional experience
Work History
Credit Union Branch Manager
Honor Credit Union
Coldwater, MI
11.2024 - Current
- Developed and implemented strategic plans to enhance customer service.
- Managed branch staff through training, coaching, and performance evaluations.
- Oversaw daily branch operations and ensured compliance with regulations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Promoted a positive branch culture focused on teamwork and member satisfaction.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
General Manager
Digital TV INC
Hillsdale, USA
08.1994 - 11.2024
- Developed and implemented a strategic business plan that resulted in a exponential increase in revenue
- Developed and implemented strategic business plan, leading to exponential revenue growth
- Directed daily operations to ensure efficient workflow and resource allocation.
- Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented
- Built and managed a high-performance team that achieved all key performance indicators
- Implemented strategic initiatives to enhance customer satisfaction and improve service quality
- Implemented strategic initiatives to enhance customer satisfaction and service quality.
- Tracked monthly sales to generate reports for business development planning.
- Created positive work environment through team building activities that fostered interdepartmental collaboration
Office Manager
USA Cable INC
Jackson, USA
05.1993 - 05.1994
- Developed and implemented administrative policies ensuring compliance with company regulations and procedures, enhancing operational integrity
- Created system to track and monitor employee performance, leading to measurable improvements in productivity
- Developed a system to track and monitor employee performance, resulting in improved productivity
- Oversaw increase in monthly installations, contributing to overall growth and success of the company
Education
Bachelor of Arts - Business Administration
Spring Arbor College
Spring Arbor 08.1988 - 05.1993
Skills
- Financial Software
- Microsoft Excel
- Microsoft Office
- Regulatory compliance
- Strategic planning
- Business operations
- Management
- Performance management
- Team development
- Staff supervision
- Leadership
- Empowering Leadership
- Collaborative Leadership
- Problem Solving
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication
- Communication Skills
- Customer Service
- Customer service
- Relationship building
- Leadership Skills
- Problem solving
Timeline
Credit Union Branch Manager
Honor Credit Union
11.2024 - Current
General Manager
Digital TV INC
08.1994 - 11.2024
Office Manager
USA Cable INC
05.1993 - 05.1994
Bachelor of Arts - Business Administration
Spring Arbor College
08.1988 - 05.1993