VALERIE DENSON
Delray Beach,FL
Summary
I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have proficient customer service, multitasking and time management. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Baker and Packager Associate
Walmart
Delray Beach, FL
10.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Boca Raton, FL
04.2002 - 09.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Verified each completed room against standard plans to maintain consistency
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Practiced safe work habits and wore protective safety equipment
- Stocked room attendant carts with supplies to keep carts organized and clean
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Inventoried incoming supplies and placed items in stock for use by personnel
- Prepared work schedules for associates to promote proper staffing levels
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Reviewed employee performance and devised improvement plan to achieve goals
- Communicated guest service scores to drive improvement and higher guest satisfaction
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Checked inventory for required supplies and made lists for needed cleaning products
Housekeeper
Mt Sinai Health Care
Miami, FL
02.1996 - 02.2002
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Communicated with maintenance team on damages to repair
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Used cleaning chemicals following proper guidelines
- Cleaned building floors by sweeping, mopping and scrubbing
- Maintained and organized cleaning supplies stock
- Interacted pleasantly with clients and guests when performing daily duties
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
Education
High School Diploma - undefined
Miami Senior High School
Miami, FL05.1978
Skills
- Department coordination
- Expense tracking
- Customer relationship management
- Guest relations
- Customer service-focused
- Employee training
- Cleaning practices
- Staff training and development
- Supply inventory management
- Staff evaluations
Timeline
Baker and Packager Associate
Walmart
10.2023 - Current
Housekeeping Supervisor
Hilton Garden Inn Hotel
04.2002 - 09.2023
Housekeeper
Mt Sinai Health Care
02.1996 - 02.2002
High School Diploma - undefined
Miami Senior High School