Valerie Derteano
Miami,FL
Summary
Customer-focused professional transitioning into Customer Success and SaaS support roles, backed by a strong foundation in high-touch service environments. Expertise in client onboarding, CRM management, and resolving complex issues enhances customer satisfaction and retention, complemented by recent certifications in AI and SaaS tools.
Overview
11
11
years of professional experience
11
11
Certifications
3
3
Languages
Work History
Virtual Assistant
Self-Employed
Miami, Florida
01.2020 - Current
- Provided remote customer and administrative support by managing scheduling, email communication, and client follow-ups to ensure seamless operations
- Conducted client intake and maintained CRM records to streamline onboarding processes for new clients
- Resolved customer inquiries with timely and clear communication, improving client satisfaction
- Organized workflows and digital systems to enhance task tracking and operational efficiency
- Communicated with clients via email and phone to address inquiries promptly.
- Conducted research to support client projects and tasks effectively.
Banquet Server
Swire Hotels
Miami
03.2016 - Current
- Acted as primary point of contact for guests, resolving issues in real time
- Monitored guest satisfaction throughout event, addressing needs promptly and courteously to ensure positive experiences.
- Collaborated with team members to ensure consistent and high-quality guest experience
- Maintained service excellence under pressure while adapting to changing client needs
- Provided high-volume customer service in fast-paced hospitality environments, enhancing guest experience
Banquet Server
DoubleTree By Hilton
06.2022 - 08.2023
- Anticipated guest needs and resolved concerns promptly, contributing to high satisfaction rates
- Delivered personalized service to guests in high-volume settings, enhancing overall customer experience
- Provided food and beverage service to guests during events to enhance their experience.
- Set up banquet tables and chairs according to event specifications.
- Maintained cleanliness of dining areas during functions.
Server
Wurzak Hotel Group
04.2021 - 06.2023
- Delivered attentive customer service while supporting team operations in high-traffic environments to enhance customer satisfaction
- Maintained effective communication with staff to facilitate seamless service and improve overall dining experience
- Processed customer transactions using point-of-sale systems efficiently.
- Operated cash register accurately, processing various payment methods to ensure efficient transaction flow
- Accepted cash and credit card payments, issued receipts and provided change.
Lead Attendant
JW Marriott Marquis Miami
01.2015 - 01.2016
- Liaised between guests and management to effectively resolve escalated concerns
- Supervised front-line staff, ensuring consistent service quality during events
- Coordinated team efforts to enhance response time and streamline service flow
Shift Leader
Chatime
- Supervised daily operations, enhancing team performance and service delivery
- Resolved escalated customer issues, maintaining service consistency and customer satisfaction
- Trained new team members on workflows and service standards
- Managed inventory levels, ensuring accurate stock availability for efficient operations.
Education
Associate Of Arts -
Miami Dade College
Miami, FL04.2015
Skills
- Customer Success & Support
- Customer Onboarding
- Customer Retention
- Client Communication
- Wordpress
- Zendesk
- Salesforce
- ClickUp
- Problem Solving
- Workflow Organization
- Cross-functional Collaboration
- Adaptability
- Attention to detail
Problem-solving
Sales and upselling
Certification
Customer Success Fundamentals, CustomerSuccessU.org, 2026
Timeline
Banquet Server
DoubleTree By Hilton
06.2022 - 08.2023
Server
Wurzak Hotel Group
04.2021 - 06.2023
Virtual Assistant
Self-Employed
01.2020 - Current
Banquet Server
Swire Hotels
03.2016 - Current
Lead Attendant
JW Marriott Marquis Miami
01.2015 - 01.2016
Shift Leader
Chatime
Associate Of Arts -
Miami Dade College
Open To Relocation
True
Open To Travel
True
Open To Remote
True
Websites, Portfolios, Profiles
www.linkedin.com/in/valerie-derteano-7b885799