Valerie Diaz
Dallas,TX
Summary
Valerie Diaz is a customer service representative with six years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Valerie’s list of skills include; Microsoft office suite, database management, Excel spreadsheet, excellent communication skills, and interpersonal.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Plaza Roberto Maestas
Seattle, WA
03.2023 - 12.2023
- Supervised Maintenance and Maintenance/Porter Staff for El Centro properties including Plaza Roberto Maestas, El Patio and ECR Housing
- Coordinates maintenance work orders submitted by residents and insures completion; efficiently prepare vacant units for leasing, oversees clean grounds on a daily basis
- Communicates and schedules work with vendors and contractors as needed
- Assists in the operation of the property within the financial guidelines (budget), established by the community manager and owner
- Maintain appropriate resident files including forms, leases, and documents in accordance with Plaza Roberto Maestas standard operating procedures
- Responsible for the daily integrity and confidentiality of resident files
- Ensure that documents and reporting systems are maintained, updated and organized
- React calmly and professionally in emergency, emotional and/or stressful situations
- Consistently and fairly enforce community rules and regulations
- Conduct displayed of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests
- Supports community manager to ensure property is leased at an acceptable capacity
- Ensures that all residents requests or complaints are responded to in a timely, efficient and courteous manner
- Assists to reaping to all emergency or non-emergency situations that occur on property over a 24-hour period
- Follow all policies and procedures, including but not limited tax credit, fair housing income certification and organizational policies, as applicable
- Assists with reporting and annual income certifications as needed
- Assists with monthly tenant meetings.
Lead Receptionist
US Auto trust
Glendale, CA
01.2022 - 02.2023
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
- Maintained up-to-date records of all visitors entering the building.
- Coordinated with other departments to ensure smooth operations of the reception area.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Organized events such as conferences, meetings, seminars.
- Provided assistance to employees regarding general inquiries about company policies and procedures.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Monitored office supplies inventory levels and placed orders when necessary.
- Updated customer databases with accurate contact information as needed.
- Performed data entry tasks into various computer programs accurately and efficiently.
- Tracked incoming mail deliveries throughout the day in order to distribute accordingly.
Appointment Coordinator
Penske Motor Group.
El Monte, CA
08.2020 - 10.2021
- Schedule appointments over the phone, in person or from the internet requests
- Answers, transfers, and provides information for incoming service calls
- Provide pricing, timeframes, and availability of parts related to service
- Placing outbound calls to guests for service reminders and to those involved in recall campaigns
- Complete contracts for flatbed and loan car recipients accurately and thoroughly
- Use various dealership software programs for input and retrieval of information
- Answer guest questions concerning services performed, products purchased or refers them to someone who can
- Handles guest complaints with integrity, poise and when necessary, refers dissatisfied guests to the appropriate individual for resolution
- Maintains high, ethical standards in all actions
- Maintains assigned workspace in an organized and clean manner
- Always maintains a professional appearance.
Financial Aid Assistant Advisor
Rio Hondo College
Whittier, CA
09.2017 - 03.2020
- Utilize databases to manage student inquiries
- Operate and manage phone queue
- File and stamp student records and documents
- Keep work area clean, ensure that inventory of supplies is accurate for the next day
- Performs other administrative duties as assigned.
- Responded to inquiries from students regarding the status of their financial aid application or award package.
- Maintained accurate records in the student database, including contact information and documentation of financial aid awards.
- Monitored changes in state and federal regulations concerning student loans and other forms of financial assistance.
- Analyzed student budgets to determine eligibility for need-based grants or scholarships based on income levels.
- Compiled reports detailing the number of applications received, approved, denied, or withdrawn by students each month.
- Advised students of any additional documents required for processing their applications.
Education
Associate of arts - Social Work
Rio Hondo College
05.2021
Associate of arts - General Studies
Rio Hondo College
05.2021
Skills
- Microsoft Office
- Bilingual: English/Spanish
- Detail-Oriented
- Interpersonal
- Creativity
- Adaptability
- Flexibility
- Database Management
- Property Maintenance
- Payment Collection
- Telephone and email etiquette
- Records Management
- Property Management
- Administrative Support
- Excel spreadsheets
Accomplishments
- High school student representative
2016-2017
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Property Manager
Plaza Roberto Maestas
03.2023 - 12.2023
Lead Receptionist
US Auto trust
01.2022 - 02.2023
Appointment Coordinator
Penske Motor Group.
08.2020 - 10.2021
Financial Aid Assistant Advisor
Rio Hondo College
09.2017 - 03.2020
Associate of arts - Social Work
Rio Hondo College
Associate of arts - General Studies
Rio Hondo College
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