Valerie Dinallo

Everdry is a basement and crawlspace waterproofing company. As a second sourcer we are the main lead generators for the company.

• I follow up with all the media leads such as Angi, Home Advisor, FB, Everdry's website, and etc.
• I follow up with homeowners that recently scheduled and estimate but cancelled
• I follow up with the homeowners that had an estimate but did not decide to go with our company
• I answer any incoming calls and direct them to the correct department
• I assist with the sales representatives and take in their estimate numbers (prices) when they are at an appointment
• I assist with the sales representatives with giving them their appointments for the next day
• I callback on previous appointments to try and generate leads
• I also assist with canvassers when they are at a homeowners door and the homeowner want an estimate

At the start of Troy Auto, I started as a call backer, and then a couple months in, I was promoted to a dispatcher. Then eventually I was promoted to Team Lead. Troy Auto is affiliated with AAA, so most og the call volume comes from AAA. Troy Auto does have their own in-house accounts they tow for as well.

• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• I would callback on ALL of the AAA calls to ensure that the customer was 100% totally satisfied
• If customers were not satisfied I would make a report and file it with upper management
• I would check the survey scores daily, nd do research on any bad surveys, and try to appeal them
• I would set up high-end tow or light service appointments for customers and dealers
• I would set up calls for our in-house accounts that needed tow or light service assistance
• I would manage ALL of the AAA calls, prioritize them by emergency
• I would call ALL of the AAA tows to ensure that the customers are in a safe location and accommodate customers who might be waiting a long time and give them an ETA
• I would keep track of attendance, over-time, issues with drivers, issues with calls, and issues with the computer system
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.

Everdry is a basement and crawlspace waterproofing company. As a second sourcer we are the main lead generators for the company.

• I follow up with media leads such as Angi, Home Advisor, FB, Everdry's website, and etc.
• I follow up with homeowners that recently scheduled an estimate and cancelled
• I follow up with homeowners that had an estimate but did not decide to go with our company
• I answer any incoming calls and direct them to the correct department
• I assist the sales representatives when they are on an estimate and they need to give there numbers (prices)
• I assist the sales representatives with giving them there appointments for the next day
• I call back on previous appointments to try and generate more leads
• I also assist the canvassers when they are at a homeowners door and the homeowners wants an estimate

• I made the french fries, coney dogs, chili cheese fries, onion rings, and fish and chicken sandwiches
• I learned how to use the POS system to take orders in- house and carry out orders
• I would assist with the process of cleanup of the grill, the dine in-area, and the back area where we store the food
• Communicated closely with servers to fully understand special orders for customers.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.