Valerie Dominguez
Midland,TX
Summary
Over 13 years in customer service experience. An organized professional with a drive for teaching, guidance, and counseling skills. Possess a strong track record in being effective and working hard. Ability to be a team player and resolved problems and conflicts professionally. Skilled at communicating complex information in a simple and entertaining manner Looking to contribute knowledge and skills in a school that offers a genuine opportunity for a career progression.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
12
12
years of professional experience
Work History
Customer care
Quilantan Collision
01.2018 - 08.2020
- Invoicing
- Helping customers with their insurance claim and deductible
- Cutting checks
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
Licensed Sales Producer
Fernandez & Fernandez Allstate Agency
San Antonio, TX
01.2015 - 01.2018
- Receiving inbound calls and making outbound sales calls
- Focusing on retention
- Meeting monthly quota - 40 sales Monthly
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Customer Service Representative
SGYMA Network
San Antonio, TX
01.2008 - 01.2014
- Ensured input of all vendor and associate invoices Process customer purchases in system and arrange for shipment of goods Reporting and maintaining inventory data for all shipments, returns, and errors.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
Bachelor of Arts - Early Childhood Education
Ashford University
San Diego, CA10.2019
Skills
- Research and due diligence
- Account updates
- Schedule Management
- Team Building
- Customer Relations
- Strategic planning
- Sales and marketing
- Search Engine Optimization
Timeline
Customer care
Quilantan Collision
01.2018 - 08.2020
Licensed Sales Producer
Fernandez & Fernandez Allstate Agency
01.2015 - 01.2018
Customer Service Representative
SGYMA Network
01.2008 - 01.2014
Bachelor of Arts - Early Childhood Education
Ashford University