Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Donovan

Columbus,OH

Summary

Detail-oriented operations manager with 8 years of quality assurance experience. Expert in quality assurance protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in quality assurance and committed to adhering to all policies and procedures set forth for quality assurance. Capable manager of the damaged hazmat processes at a busy HUB and never failing a BCSA audit in the hazmat cage while managing the area.

Overview

18
18
years of professional experience

Work History

Operations Manager HUB

FedEx Ground
Columbus, OH
11.2018 - Current
  • Managed daily operations of quality assurance organization, orchestrating forward-thinking strategies to accomplish proper procedures and BCSA goals and DCRT goals.
  • Trained new operations administrators on proper protocols and quality assurance policies and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class quality assurance work.
  • Eased team transitions and new employee orientation through effective training and development.
  • Took charge of hazardous materials processing and waste storage areas of Columbus HUB to ensure constant compliance with BCSA and DCRT audits.
  • Implemented changes to main quality assurance processing area to ensure everyone was working more efficiently and to ensure ability to social distance during pandemic.
  • Communicated effectively with usage of emails to other facilities to help correct salvage drums that were being shipped incorrectly.

Operations Administrator

FedEx Ground
Columbus, OH
07.2013 - 11.2018
  • Evaluated current operational practices and suggested improvement strategies.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Package Handler

FedEx Ground
Columbus, OH
03.2004 - 07.2013
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Education

Computer Programming

Hiram College
Hiram, OH

High School Diploma -

Warren Area High School
Warren, PA
05.1983

Skills

  • Quality Assurance
  • Administrative Management
  • Records Organization and Management
  • Performance Assessment
  • Employee Motivation
  • Staff Scheduling
  • Decision Making
  • Team Leadership
  • Training Management
  • Focus and Follow-Through
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Waste Management and Reduction
  • Goal Setting
  • Problem Anticipation and Resolution

Timeline

Operations Manager HUB

FedEx Ground
11.2018 - Current

Operations Administrator

FedEx Ground
07.2013 - 11.2018

Package Handler

FedEx Ground
03.2004 - 07.2013

Computer Programming

Hiram College

High School Diploma -

Warren Area High School

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