Guest Relations Associate
Jennifer Riley
Lodi, CA
06.2024 - Current
- Greeted guests and provided them with an overview of the resort amenities, current events, and services offered at the resort.
- Assisted in resolving guest complaints and inquiries professionally.
- Provided guests with directions to local attractions, restaurants, and other points of interest.
- Answered phone calls from potential customers inquiring about accommodations and answering all questions regarding the resort based on customers' shared concerns and needs.
- Processed check-ins and check-outs for all guests efficiently, while ensuring that they had a good experience during their time at the park.
- Cleaning and maintaining an organized environment in the office to ensure maximum comfort for guests.
- Handled payment transactions with clients.
