Valerie Etheridge
Noble,La
Summary
A seasoned professional with a robust background in case management and crisis intervention, notably with Merakey Pennsylvania. Demonstrates exceptional problem-solving and social perceptiveness, ensuring high-quality client service and satisfaction. Skilled in MS Office and adept at fostering positive client relations, my track record includes innovative solutions and effective advocacy for diverse client needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parent Peer Support
Behavioral Services of Louisiana
Shreveport , Louisiana
11.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Case Manager
Merakey Pennsylvania
Shreveport, Louisiana
05.2022 - 11.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted home visits to assess the safety of living environments for clients.
- Compiled reports on cases and submitted them to supervisors as required.
Mobile Crisis Response Case Manager
Merakey Pennsylvania
Shreveport, Louisiana
06.2021 - 05.2022
- Counseled clients on available resources within the community that could help meet their needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
Employment Specialist
Merakey Pennsylvania
Shreveport, Louisiana
05.2020 - 05.2021
- Prepared and delivered presentations to community groups about employment services.
- Conducted follow-up meetings with clients to ensure job satisfaction and retention.
- Interpreted and explained human resources policies, procedures or regulations.
City Carrier Assistant
USPS
Many, La
08.2018 - 09.2018
Authorized Sales Representative
Campbell Monument Company
Provencal, La
01.2016 - 01.2018
Sales Agent
KilPatrick Life Insurance Company
01.2016 - 09.2017
- Selling various insurance products to those within the community including pre need burial plans, annuities, tern, and whole life policies
Cashier
Brookshire Brothers Grocery
01.2013 - 01.2014
- Responsibilities as a cashier included keeping the customers satisfied and ensuring that their shopping experience was a pleasant one, with their groceries being checked out in a timely manner
Intern/Volunteer
Willis Knighton Addiction Recovery Center
Shreveport, Louisiana
01.2011 - 01.2012
- Sat in on outpatient therapy sessions 4 days/week
Case Manager
Medical Resources & Guidance
Alexandria, Louisiana
01.2015
- Case Management of OCDD recipients who received Medicaid Services through the state of Louisiana
- It was my responsibility to ensure that the recipients were not in need of anything needed to be able to function comfortably within their home
Mental Health Specialist
Rehabilitation Services of NWLA
Many, Louisiana
01.2012
- Responsible for providing counseling to children in both the home and school setting so that they were better able to function within society
Education
Bachelor of Science - Psychology Concentration in Substance Abuse
Northwestern State University
01.2012
High School Diploma -
Converse High School
01.2009
Skills
- Problem resolution
- Quality assurance
- Google drive
- CPR certified
- Conflict resolution
- Planning
- MS office
- Problem-solving
- Friendly, positive attitude
- Social perceptiveness
- Customer relations
References
- Vickie Sepulvado, 318-505-9278
- Dody Campbell, 318-472-6160
- Shandi Procell, 318-461-0957
- Rachael Nipper, 318-517-4201
- Randi Rivers, 318-228-9773
- Debbie Britt, 318-607-3777
- Amber Johnson, 1-406-861-0928
Awards
- Scottish-Rites Award for Outstanding Achievement, 01/01/09
- Northwestern State University Presidents List, 01/01/10
- Council of Catholic Women Member, 01/01/08, 12/31/16
Certification
- Cardiopulmonary Resuscitation Certified ID# 95DD11
Accomplishments
2009- Converse School Recipient of the Scottish-Rites Award for Outstanding Achievement
2010-Northwestern State University-Presidents List
Timeline
Parent Peer Support
Behavioral Services of Louisiana
11.2024 - Current
Case Manager
Merakey Pennsylvania
05.2022 - 11.2024
Mobile Crisis Response Case Manager
Merakey Pennsylvania
06.2021 - 05.2022
Employment Specialist
Merakey Pennsylvania
05.2020 - 05.2021
City Carrier Assistant
USPS
08.2018 - 09.2018
Authorized Sales Representative
Campbell Monument Company
01.2016 - 01.2018
Sales Agent
KilPatrick Life Insurance Company
01.2016 - 09.2017
Case Manager
Medical Resources & Guidance
01.2015
Cashier
Brookshire Brothers Grocery
01.2013 - 01.2014
Mental Health Specialist
Rehabilitation Services of NWLA
01.2012
Intern/Volunteer
Willis Knighton Addiction Recovery Center
01.2011 - 01.2012
Bachelor of Science - Psychology Concentration in Substance Abuse
Northwestern State University
High School Diploma -
Converse High School
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