Valerie Evans
Lakeland
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food Service Worker
McDonald's
Lakeland, FL
06.2026 - Current
- Prepared and served food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization in work areas.
- Assisted customers with orders, ensuring a positive dining experience through effective communication.
- Collaborated with team members to meet service goals during peak hours, enhancing overall efficiency.
- Followed health and safety protocols consistently to ensure food quality and customer safety standards were met.
- Resolved customer complaints promptly, contributing to improved satisfaction ratings and repeat business.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Cashier
Publix
Lakeland, FL
01.2026 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas, ensuring a welcoming environment.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Make sure that everyone has a good shopping experience.
Cashier/Customer Service
Dollar Tree
Lakeland, FL
05.2025 - 01.2026
- Processed customer transactions using cash register efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area regularly.
- Handled cash, credit, and debit payments accurately.
- Stocked shelves and organized merchandise on the sales floor.
- Followed store policies for cash handling and security procedures.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Learned how to address and talk to people who are unhappy with certain things about something.
Education
College - Nursing
Polk State College
Lakeland, FL07-2026
High school diploma - Diploma
Lake Gibson Senior High School
Lakeland, FL05-2024
Skills
- Professionalism and courtesy
- Transaction processing
- Cash register operation
- Product recommendations
- Product stocking
- Basic math
- Customer assistance
- Customer service
- Quick learner
- Positive attitude
- Multitasking
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Flexible schedule
- Working quickly
- Productivity and efficiency
Certification
- Completed an Electrocardiogram course
- Completed Health Science Foundations
- Basic Cardiac Life Support April 2024 to April 2026
- Patient Care Technician/Assistant April 2024 to April 2025
Additional Information
I completed a total of 56 hours of community service. I did 20 hours of community service for my high school's health academy. Along with 36 hours of community service for teen courts.
Timeline
Food Service Worker
McDonald's
06.2026 - Current
Cashier
Publix
01.2026 - Current
Cashier/Customer Service
Dollar Tree
05.2025 - 01.2026
College - Nursing
Polk State College
High school diploma - Diploma
Lake Gibson Senior High School