Valerie Fanfan
Hialeah,FL
Summary
Proven achiever with extensive experience at Realbiz Studio, adept in document preparation and file management alongside exceptional problem-solving skills. Enhanced call center performance significantly, demonstrating reliability and self-motivation. Specializes in transforming challenges into solutions, ensuring meticulous attention to detail in all tasks.
Overview
4
4
years of professional experience
Work History
Secretarial Assistant
Realbiz Studio
06.2016 - 02.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Call Center
Canal Plus
09.2015 - 03.2016
- Monitored call center metrics to ensure excellent service standards were maintained consistently.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
Education
Diploma - High School
Marie Jean
Haiti Business Administration
Notre Dame University of Haiti
HaitiSkills
- Data entry proficiency
- Document Preparation
- File Management
- Proofreading expertise
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
- Reliability
- Self Motivation
Languages
French, creole
Native or Bilingual
English
Elementary
Timeline
Secretarial Assistant
Realbiz Studio
06.2016 - 02.2020
Call Center
Canal Plus
09.2015 - 03.2016
Diploma - High School
Marie Jean
Business Administration
Notre Dame University of Haiti
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