Valerie Fultz
EDINBURG,VA
Summary
Proven multitasker and detail-oriented professional, excelled at Shenandoah County Public Schools by enhancing office efficiency and supporting educational goals. Demonstrated exceptional organization and communication skills, significantly improving visitor relations. Reliably managed sensitive information, showcasing dependability and a positive professional demeanor.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Receptionist/Instructional Paraprofessional
Shenandoah County Public Schools
07.2013 - 11.2024
- Greeted incoming visitors professionally
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with Parents/Guardians through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain School security by monitoring visitor access and issuing badges.
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
- Monitored student classroom and outdoors activities to promote student safety.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Preformed hearing screens on students
Pharmacy Tech
Walmart
06.2007 - 02.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Manager
Walmart
06.2006 - 06.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions and available inventory.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained Cash Drawers for cashiers. Performed spot checks on cash registers. Opened and closed cash drawers after each shift change.
Waitress
Southern Kitchen
06.1985 - 05.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Office Assistant
Shenandoah Valley Travel Association
06.2002 - 06.2004
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Entered Data into system for travel guide requests
- Maintained gift shop
- Attended regular meetings at State attractions to maintain the Shenadoah Valley Travel Guide
Education
Associate Degree - Medical Secretary
Dominion Business College
Harrisonburg, VA07-1993
Certificate - Secretarial Administration
Triplett Business And Technical Institute
Mt. Jackson, VA06-1989
High School Diploma -
Stonewall Jackson High School
Quicksburg, VA06-1989
Skills
- Organization skills
- Telephone skills
- Mail handling
- Office equipment operations
- Multitasking and prioritization
- PC proficient
- Positive and professional
- Reliability
- Dependability
- Detail Oriented
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Multi-line telephone operation
Certification
- Autism Spectrum Disorder for Paraprofessionals From Virginia Commonwealth University Autism Center for Education. 10/14/2024
- Safety Care Specialist. Shenandoah County Public Schools. 10/31/2024
- SCPS Security Awareness. Shenandoah County Public Schools. 11/11/2024
Timeline
Receptionist/Instructional Paraprofessional
Shenandoah County Public Schools
07.2013 - 11.2024
Pharmacy Tech
Walmart
06.2007 - 02.2010
Customer Service Manager
Walmart
06.2006 - 06.2007
Office Assistant
Shenandoah Valley Travel Association
06.2002 - 06.2004
Waitress
Southern Kitchen
06.1985 - 05.2006
Associate Degree - Medical Secretary
Dominion Business College
Certificate - Secretarial Administration
Triplett Business And Technical Institute
High School Diploma -
Stonewall Jackson High School
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