Valerie Galperin

Pop Up Manager (April 2023-Present)

• Managing, motivating & training employees in all aspects of business, resulting in the accomplishment of personal goals & retail sales goals.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managing & overseeing stock levels of all Pop Up inventory.
• Managing & overseeing all clientele platforms, including appointment intake forms.
• Working closely with brand partners & clients to coordinate & execute all off-site pop ups, events, & trunk shows with the focus of reaching retail sales goals, creating long lasting brand impressions & new customer acquisition.
• Creating training material for all brand services including, but not limited to permanent jewelry, off-site set up, equipment maintenance, wedding & engagement, as well as clientele platforms.
• Working closely with marketing team leads in strategizing customer engagement & increasing targeted product interest.
• Keeping track of all off-site expenses, & adjusting budget needs in order to reach ROI goals.

Pop Up Assistant Manager (September 2022- April 2023)

• Working closely with the Director of Customer Relations & Director of Marketing to meet all off-site & brand partner expectations.
• Organizing & keeping track of all Pop Up inventory.
• Leading, motivating & training team members at all off-site events & activations, ensuring a smooth execution.

Welding Coordinator (August 2021- September 2022)

• Tracking & organizing all welding supplies & inventory across NYC locations ensuring accuracy using Google Sheets.
• Creating all training material for in-store welding training surrounding permanent jewelry services.
• Creating team member personal goals & training schedules to ensure team success.
• Creating & organizing product testing & quality control to ensure a smooth product release schedule, product durability & product training material.

Welding Key Holder (May 2021-August 2021)

• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Managing team members by delegating tasks & supervising daily operations.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Trained and supervised new employees to apply best practices in customer service and store operations.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Merchandizing management, including identifying all natural crystal & mineral inventory, determining price based on quality & market value.
• Managing team expectations through product knowledge & inventory training.
• Increased store sales by creating visually appealing merchandise displays and product placements.
• Increasing traffic & brand awareness through social media engagement.