Summary
Overview
Work History
Education
Skills
References
Disclaimer
Languages
Timeline
Generic
Valerie Garcia

Valerie Garcia

catering lead/shift lead
National City, California,CA

Summary

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Ambitious Catering Manager with 5 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Overview

28
28
years of professional experience

Work History

Catering Team Leader/Shift Supervisor

Panera Bread
05.2017 - Current
  • Enhanced customer satisfaction by providing exceptional catering service and management.
  • Streamlined event planning processes for increased efficiency and a smoother experience for clients.
  • Managed a team of catering staff, ensuring top-notch service at all events.
  • Coordinated with vendors to source high-quality ingredients, maintaining excellent food quality and presentation.
  • Developed menus tailored to client preferences, resulting in high levels of repeat business.
  • Trained new staff members on company policies and procedures, leading to a well-informed team capable of handling any situation.
  • Implemented cost-saving measures that reduced overall expenses without compromising service quality.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ordered food and planned events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Cashier

Walmart
05.2014 - 03.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Shift Manager

KFC
11.2008 - 03.2011
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Led team meetings to address concerns, share updates, and promote collaboration among staff members.

Shift Manager

Taco Bell
07.2002 - 05.2007
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Shift Manager

Rubios
11.1995 - 06.2001
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.

Education

Associate of Science - Criminal Justice

Remington College
San Diego, Cal
01.2008

La Jolla high school -

High school
01.1995

Skills

  • Budget Management
  • Multitasking Abilities
  • Interpersonal Skills
  • Decision Making
  • Team Motivation
  • Delegation Skills
  • Sanitation Standards
  • Problem Solving
  • Staff Management
  • Quality Control
  • Organizational Skills
  • Inventory Control
  • Customer Service

References

  • Chi Hatwood, Kfc management, 6194511810
  • Jesse fuentes, Taco bell management, 6196940745
  • Maria soto, Walmart management, 6198908592

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Languages

Spanish
Advanced (C1)

Timeline

Catering Team Leader/Shift Supervisor

Panera Bread
05.2017 - Current

Cashier

Walmart
05.2014 - 03.2017

Shift Manager

KFC
11.2008 - 03.2011

Shift Manager

Taco Bell
07.2002 - 05.2007

Shift Manager

Rubios
11.1995 - 06.2001

Associate of Science - Criminal Justice

Remington College

La Jolla high school -

High school
Valerie Garciacatering lead/shift lead