Valerie Garcia
Dallas,TX
Summary
Dynamic Ambulatory Service Representative at Children's Health with a proven track record in enhancing patient satisfaction through effective communication and insurance verification. Skilled in medical reception and office administration, I excel in high-pressure environments, ensuring seamless operations and fostering teamwork to deliver exceptional care. Adept at managing patient interactions and administrative duties. Looking to transition into new field, eager to bring patient-centered approach and administrative expertise to different environment.
Overview
2
2
years of professional experience
Work History
Ambulatory Service Representative
Children's Health - Andrew's Institute Plano
04.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Provided accurate information about services, procedures, and insurance coverage to families.
- Managed patient check-in and check-out processes efficiently to enhance workflow.
- Collaborated with healthcare teams to ensure seamless communication regarding patient needs.
- Maintained electronic health records by updating patient information in real-time.
- Addressed patient inquiries and concerns promptly to improve overall satisfaction.
- Adapted quickly to changes in scheduling software and office protocols for improved efficiency.
- Verified patient insurance eligibility and benefits.
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Informed patient of self-pay balances owed to facility.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
Clinical Staff Assistant
Ut Southwestern Medical Center
05.2024 - 04.2025
- Managed patient scheduling and maintained accurate medical records using electronic health record systems.
- Communicated effectively with patients regarding treatment plans and follow-up appointments to enhance care quality.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Trained new staff on office protocols and software applications effectively.
- Demonstrated flexibility in adapting to changing clinic needs, often taking on additional responsibilities during busy periods or staffing shortages.
- Ensured smooth daily clinic operations through prompt response to phone calls, emails, and other forms of correspondence from both internal and external parties.
Crew Team Member
Whataburger
08.2023 - 11.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Prepared food items following safety standards and company guidelines to ensure quality.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Medical reception
- HIPAA compliance
- Patient confidentiality
- Office administration
- Medical coding
- Teamwork and collaboration
- Attention to detail
- Calm and effective under pressure
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Registration and scheduling
- Active listening
- Insurance verification
Timeline
Ambulatory Service Representative
Children's Health - Andrew's Institute Plano
04.2025 - Current
Clinical Staff Assistant
Ut Southwestern Medical Center
05.2024 - 04.2025
Crew Team Member
Whataburger
08.2023 - 11.2024
High School Diploma -
Duncanville High School