Valerie Gomez Lastiri
Gilbert,AZ
Summary
Dedicated employee with a strong desire to take on new challenges. Proven ability to work effectively unsupervised and quickly acquire new skills. Exceptional interpersonal skills, strong work ethic, and excellent time management skills. Offers a solid foundation in technical abilities with software and applications.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Senior Account Specialist
Discover Bank, Member FDIC
Gilbert, AZ
08.2023 - Current
- Responded promptly to customer complaints or requests for assistance via phone or email.
- Performed data entry of client information into CRM system.
- Resolved complex customer inquiries regarding payment issues, product availability, pricing and delivery dates.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Facilitated communication between clients and company departments to ensure cohesive service delivery.
- Recommended and implemented solutions based on issue analysis and business implications.
- Identified and recommended best products and services by actively listening to customer needs.
Fraud Analyst
Bank of America
Phoenix, AZ
10.2018 - 05.2023
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assisted in the development of training materials related to fraud prevention techniques.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
- Achieved top performer for multiple quarters throughout employment.
Healthcare Enrollment Specialist
Guidewell
Tempe, AZ
05.2018 - 10.2018
- Responsible for handling inbound customer calls from both providers and members
- Answered questions from providers and members about benefits and eligibility
- Handled call backs and escalations
- Conducted outreach activities to promote college services, programs, and resources.
- Reviewed applications for accuracy before submitting them for approval.
- Coordinated with other departments to ensure timely processing of admission applications.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
Merchant Tech Support
JP Morgan Chase
Tempe, AZ
11.2017 - 05.2018
- Interacted cross-friendly with other internal departments to expediently resolve inquiries and requests.
- Managed a daily case pipeline comprised of client requests and issues originating from phone queue calls, as well as case escalation from other senior specialists and other internal departments, ensuring timely case resolution that upholds departmental service standards.
- Configure computer systems, diagnose software issues, and troubleshoot networks.
- Consults with users to determine appropriate hardware and software needs, and assists in placing orders. Maximizes computer system's capabilities by studying technical applications and making recommendations.
- Leveraged Excel skills to create dashboard reports for tracking project performance
Education
Associate of Science - Mortuary Science
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ01-2026
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ11-2013
Medical Assistant - Medicine
Pima Medical Institute
Tucson, AZ07-2013
Skills
- Client Relationship Building
- Escalation management
- Software troubleshooting
- Computer Skills
- Technical Support
- Documentation And Reporting
- Excellent Communication
- Bilingual fluent in both Spanish and English reading and writing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Account Specialist
Discover Bank, Member FDIC
08.2023 - Current
Fraud Analyst
Bank of America
10.2018 - 05.2023
Healthcare Enrollment Specialist
Guidewell
05.2018 - 10.2018
Merchant Tech Support
JP Morgan Chase
11.2017 - 05.2018
Associate of Science - Mortuary Science
Maricopa Community Colleges - Chandler-Gilbert Community College
GED -
Maricopa Community Colleges - Mesa Community College
Medical Assistant - Medicine
Pima Medical Institute
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