Valerie Gonzalez
Fayetteville,NC
Summary
Results-driven professional with expertise in optimizing financial operations and reducing costs at Harley Davidson. Strong negotiation skills and cross-selling expertise led to exceptional outcomes. Fluent in Spanish and committed to customer service excellence, ensuring client satisfaction and compliance. Proficient in Microsoft PowerApps with a keen eye for detail, supporting strategic decision-making and risk management. Highly organized and dependable, successfully managing multiple priorities with a positive attitude. A team player willing to take on additional responsibilities to meet goals.
Overview
3
3
years of professional experience
Work History
Finanace Manager
Harley Davidson Inc
Pinehurst, NC
06.2024 - Current
- Completed monthly bank account reconciliations, identifying and rectifying any discrepancies.
- Handled the responsibilities of titling and registering vehicles through North Carolina DMV.
- Developed strategies based on thorough analysis of financial and sales information, minimizing potential risks with clients.
- Ensured submission of necessary financial documents timely.
- Implemented proactive measures to address customer concerns and find swift resolutions for escalated issues.
- Prepared and submitted responses to requests and requirements of auditors, regulators, and investors.
- Leveraged analytical models to assist with the month-end closing cycle.
Finance Specialist
Flip My Cycle
Fayetteville, NC
09.2023 - 06.2024
- Provided accurate financial forecasts for management, aiding in strategic decision-making.
- Identified process issues and made recommendations for improvement or correction.
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Formulated financial data and analysis to support risk management, and made recommendations to management.
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, and federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Negotiated favorable terms with vendors, resulting in significant cost savings.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
PERSONAL CRUISE CONSULTANT
Norwegian Cruise Line
Miami, FL
11.2022 - 05.2023
- Streamlined communication between clients and cruise lines, resolving issues promptly and professionally for stress-free vacations.
- Conducted thorough research to identify new cruise offerings and promotions, ensuring current information for client consultations.
- Ensured high satisfaction levels by consistently delivering personalized assistance and timely updates.
- Successfully handled a varied client base, evaluating their specific requirements and delivering personalized solutions to create extraordinary cruise experiences.
- Demonstrated comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to deliver expert guidance to clients.
- Coordinated with cruise lines to arrange special requests or accommodations for clients, ensuring a personalized experience onboard.
- Implemented efficient systems for tracking client preferences, streamlining the consultation process for enhanced productivity.
- Facilitated easy and secure payments for clients by providing multiple payment options and guiding them through their concerns.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Sales Coordinator
Palace Resorts Diamond Members - Discounted Member Rates Travel Service
Miami, FL
10.2021 - 08.2022
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Simultaneously oversaw numerous bookings to achieve timely completion and accurate invoicing.
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Participated in company-sponsored travel experiences to gain firsthand knowledge of destinations, enhancing service quality and credibility with clients.
- Ensured seamless travel experiences for clients by swiftly resolving any issues regarding bookings or accommodations.
Education
Associate of Arts - Sales And Marketing Education
Miami Dade College
Miami, FL01-2027
High School Diploma -
MATER LAKES ACADEMY
Miami, FL06.2018
Skills
- Target-Focused
- Effective Negotiation Skills
- Cross-selling expertise
- Revenue Generation Strategies
- Sales Expertise
- Collaborative Team Player
- Customer Service
- Analytical Problem-Solving
- Detail-Oriented Approach
- Microsoft PowerApps
- Fluent in Spanish
- Fluent Writing in Two Languages
- Quality Improvement Initiatives
- CVR Platform Management
- Fast and Accurate Typing
Timeline
Finanace Manager
Harley Davidson Inc
06.2024 - Current
Finance Specialist
Flip My Cycle
09.2023 - 06.2024
PERSONAL CRUISE CONSULTANT
Norwegian Cruise Line
11.2022 - 05.2023
Sales Coordinator
Palace Resorts Diamond Members - Discounted Member Rates Travel Service
10.2021 - 08.2022
Associate of Arts - Sales And Marketing Education
Miami Dade College
High School Diploma -
MATER LAKES ACADEMY
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