Valerie Gonzalez
Phoenix,AZ
Summary
Professional communicator with significant experience in customer service and telecommunications. Skilled in managing multi-line phone systems, handling high call volumes, and providing accurate information. Strong focus on team collaboration and achieving results. Adaptable, reliable, and efficient in addressing diverse needs and ensuring smooth operations.
Experienced with customer service and cafe operations. Utilizes effective communication and teamwork to enhance customer satisfaction. Track record of maintaining cleanliness and efficiency in busy cafe setting.
Overview
6
6
years of professional experience
Work History
PBX Telephone Operator
Dignity Health St Joseph's Medical Center
04.2022 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Ensured accurate information delivery with clear communication and proper telephone etiquette.
- Reduced call hold times by efficiently managing high-volume inbound call traffic.
- Assisted clients in resolving issues, addressing concerns, and providing requested information.
- Supported emergency response efforts by quickly relaying critical information to appropriate parties.
- Paged individuals and departments digitally and over PA system.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Cafeteria Retail Associate
Dignity Health St Joseph's Medical Center
02.2019 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Performed cash, card, and payroll transactions to complete customer purchases.
- Addressed customer inquiries and resolved issues swiftly.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages and helped cover food stations.
Education
High School Diploma -
Hope College And Career Readiness Academy
Phoenix, AZ06-2018
Skills
- Strong listening skills
- Customer Service-oriented
- Basic spanish skills
- Professionalism
- Responsible
- Reliable
- Computer literacy
- Teamwork and collaboration
- Money handling
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
PBX Telephone Operator
Dignity Health St Joseph's Medical Center
04.2022 - Current
Cafeteria Retail Associate
Dignity Health St Joseph's Medical Center
02.2019 - 03.2022
High School Diploma -
Hope College And Career Readiness Academy
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