Valerie Gonzalez
Elizabeth,NJ
Summary
Results-driven professional with years of experience in customer-focused roles. Expertise in maintaining professionalism under pressure while effectively meeting customer demands. History of delivering high-quality service quickly and efficiently, even in physically demanding situations.
Overview
4
4
years of professional experience
Work History
Sales Representative
Lotto Universal
10.2024 - Current
- Consistently exceeded sales targets via strong customer engagement and relationship cultivation.
- Developed comprehensive product training programs, significantly improving team performance.
- Explored market trends to pinpoint promotional opportunities for product expansion.
- Provided mentorship to junior sales representatives, emphasizing skills development and collaboration.
- Strengthened community ties to foster long-term business relationships.
- Earned customer trust by maintaining a persuasive and professional demeanor in all interactions.
Waitress
Galloping Hill Caterers
07.2024 - 10.2025
- Prepared tables for events by arranging plates, utensils, glasses, and teacups neatly.
- Ensured cleanliness and organization to facilitate smooth party operations.
- Served drinks and managed buffet setup for guest convenience.
- Assisted guests throughout meals, accommodating requests promptly.
- Maintained a welcoming atmosphere to enhance guest enjoyment during events.
- Conducted thorough clean-up after events, preparing venue for subsequent parties.
Server
Carvel
05.2024 - 06.2024
- Followed health safety protocols for ice cream preparation and serving.
- Proactively stocked supplies to enhance service speed during busy hours.
- Memorized customer orders for precise transactions at checkout.
- Completed tasks swiftly to avoid bottlenecks in service flow.
- Distributed end-of-day responsibilities among servers for efficient store closing.
Cashier
Big 99 Cent Discount
02.2022 - 05.2024
- Operated as cashier, efficiently processing transactions and managing customer interactions.
- Assisted customers with inquiries, directing them to required locations in store.
- Conducted stock management during slow periods to maintain inventory flow.
- Executed issuance of receipts, refunds, credits, and change to customers.
- Performed end-of-day cleanup to ensure organized store environment.
- Ensured proper placement of merchandise to align with store standards.
- Maintained high levels of customer service throughout all interactions.
- Collaborated with team members to uphold operational efficiency.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06-2024
Skills
- Guest Relations Management
- Customer Service
- Payment Processing
- Handling Complaints
- Ordering Procedures
- Service prioritization
- Team Collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Representative
Lotto Universal
10.2024 - Current
Waitress
Galloping Hill Caterers
07.2024 - 10.2025
Server
Carvel
05.2024 - 06.2024
Cashier
Big 99 Cent Discount
02.2022 - 05.2024
High School Diploma -
Alexander Hamilton Preparatory Academy