Sierra Newhouse
South Bend,IN
Summary
Dependable server successful providing high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Great Lakes Auto Auction
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceeded sales targets through effective planning and goal setting.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Server
Wings Etc
04.2023 - 08.2024
- Demonstrate thorough knowledge of menu items to accurately describe and recommend dishes and drinks to guests
- Efficiently manage a high volume of tables to ensure timely service and guest satisfaction
- Maintain a clean and organized work environment to uphold food safety standards
- Handle cash and credit card transactions with accuracy and efficiency, balance daily sales reports with precision
- Collaborate with kitchen staff, hosts, bartenders, and management to ensure seamless communication and smooth service flow.
Server
Texas Roadhouse
02.2020 - 04.2022
Legal Assistant
May Oberfell Lorber
10.2021 - 03.2022
- Provide administrative support to attorneys
- Compose and revise correspondence, memos, and other legal documents for attorneys
- Manage confidential records and documents pertaining to Medical Malpractice suits
- Transcribe attorney's dictation from recordings and drafted correspondence
- Organize and maintain case files and legal documents
- Conduct legal research and assist in trial preparation by compiling exhibits and witness lists
- Prepare documents for court dates and meetings.
Training Coordinator
Texas Roadhouse
02.2018 - 01.2022
- Build, manage, and develop a front of house training team, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Develop and implement training programs to enhance trainer skills and knowledge in alignment with company goals
- Manage training logistics, including scheduling, materials preparation, and coordinating with trainers and trainees
- Collaborate with department heads, service coaches, and HR to ensure training initiatives supported organizational objectives and trainer development goals
- Facilitate orientations and training sessions for new hires and existing employees, ensuring effective delivery of information and hands-on learning experiences
- Conduct regular assessments and evaluations of training programs, trainers, and trainees to measure effectiveness and identify areas for improvement.
Manager
Texas Roadhouse
02.2018 - 01.2022
- Lead front-of-house team including servers, bartenders, bussers, hosts and togo hosts to ensure restaurant is operating efficiently and is presentable to guests
- Handle all guest complaints with tact and diplomacy, quickly resolving any issues
- Maintain compliance with health and safety regulations, upholding high standards of cleanliness and sanitation in the restaurant.
Education
John Adams High School
South Bend, IN06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Sales expertise
- Guest Relations Management
- Point of sale operation
- Relationship Management
- Team Leadership
- Effective Communication
Certification
Liquor License - Indiana Alcohol and Tobacco Commission
Timeline
Sales Representative
Great Lakes Auto Auction
08.2024 - Current
Server
Wings Etc
04.2023 - 08.2024
Legal Assistant
May Oberfell Lorber
10.2021 - 03.2022
Server
Texas Roadhouse
02.2020 - 04.2022
Training Coordinator
Texas Roadhouse
02.2018 - 01.2022
Manager
Texas Roadhouse
02.2018 - 01.2022
John Adams High School
Liquor License - Indiana Alcohol and Tobacco Commission
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